Rec Dispensary Associate

Renew Cannabis Co.; Illinois; Hybrid; USD 20,664,000 - 27,552,000; Full time

Job summary

Renew Cannabis Co. in Illinois is looking for a Dispensary Associate who focuses on customer service and education rather than hard selling.

You will be the face of the company, guiding new customers to the right products to meet their recreational or wellness goals while adhering to SOPs for a compliant retail experience. Responsibilities include handling patient orders, maintaining a clean store environment, providing accurate product information, and building lasting relationships with

Qualifications

• Customer-focused approach with ability to educate customers about products.
• Strong knowledge of products available in the retail location.
• Ability to follow standard operating procedures for compliance in a cannabis retail setting.
• Excellent communication and interpersonal skills for patient interactions.
• Keep a positive image of the company with customers and staff.

Responsibilities

• Record, arrange, and package patient orders with accuracy.
• Provide consistent, educative service to new and existing customers.
• Operate the point-of-sale system efficiently and securely.
• Respond to customer requests in a patient and informative manner.
• Maintain an organized store environment and facility appearance.
• Demonstrate a basic understanding of available products and promotions.
• Build long-term relationships with customers to encourage referrals and repeat visits.

Skills

Customer service

Education

Compliance

POS system

Product knowledge

Relationship building

Tools

POS system

Job description

The role of Dispensary Associate is more customer service and success than sales. Not only are you the face of our company to our customers but you are the conduit by which new customers learn more about products available to them. It is important to be comfortable as an educator and thrive on connecting our customers with the correct products to achieve whatever recreational or wellness result they are after. It is important for the Dispensary Associate to follow SOP's in order maintain a compliant retail experience as well as take responsibility for the overall cleanliness and appearance of the environment. Awareness and Ownership is key...

• Records, arranges, and packages patient orders
• Maintains an organized environment and facility appearance
• Provide consistent exceptional service for new and existing customers
• Point of sale system entry
• Respond to customer requests for information in a patient and informative way
• Maintain a basic understanding of the products available within the retail location
• Be able to follow best practices established by the store for customer engagement and compliance
• Projects a positive image of the organization to employees, customers, industry, and community
• Ability to build long term relationships with customers for referrals and repeat business