Rec Dispensary Associate

Renew Cannabis Co.; Waterville (ME); On-site; USD 32,000 - 42,000; Full time

Job summary

Renew Cannabis Co. in Waterville, ME is seeking a Dispensary Associate focused on customer service and education, guiding customers to the right products for recreation or wellness.

You will follow SOPs to ensure compliant retail experiences, maintain a clean, welcoming store, and build lasting relationships with customers to foster referrals and repeat visits.

Qualifications

• Experience in customer service or retail preferred.
• Ability to educate customers about products.
• Follow SOPs and maintain compliance.
• Maintain store cleanliness and appearance.
• Build long-term relationships for referrals

Responsibilities

• Records, arranges, and packages patient orders
• Maintains an organized environment and facility appearance
• Provide consistent exceptional service for new and existing customers
• Point of sale system entry
• Respond to customer requests for information in a patient and informative way
• Maintain a basic understanding of the products available within the retail location
• Be able to follow best practices established by the store for customer engagement and compliance
• Projects a positive image of the organization to employees, customers, industry, and community
• Ability to build long term relationships with customers for referrals and repeat business

Skills

Customer service

Communication

Relationship building

POS system

Tools

POS system

Job description

The role of Dispensary Associate is more customer service and success than sales. Not only are you the face of our company to our customers but you are the conduit by which new customers learn more about products available to them. It is important to be comfortable as an educator and thrive on connecting our customers with the correct products to achieve whatever recreational or wellness result they are after. It is important for the Dispensary Associate to follow SOP’s in order maintain a compliant retail experience as well as take responsibility for the overall cleanliness and appearance of the environment. Awareness and Ownership is key...

• Records, arranges, and packages patient orders
• Maintains an organized environment and facility appearance
• Provide consistent exceptional service for new and existing customers
• Point of sale system entry
• Respond to customer requests for information in a patient and informative way
• Maintain a basic understanding of the products available within the retail location
• Be able to follow best practices established by the store for customer engagement and compliance
• Projects a positive image of the organization to employees, customers, industry, and community
• Ability to build long term relationships with customers for referrals and repeat business