Rec Dispensary Associate

Renew Cannabis Co.; New York (NY); Hybrid; USD 30,000 - 40,000; Full time

Job summary

Renew Cannabis Co. in Kentucky is seeking a Dispensary Associate focused on customer service and education. You will be the face of our company, guiding customers toward products that meet their recreational or wellness goals while ensuring a compliant, clean retail environment.

The role emphasizes building trust, providing accurate information, and maintaining SOPs. You will learn the product range, engage with customers, and foster relationships that lead to referrals and repeat visits.

Qualifications

• Experience in customer service and engaging with customers.
• Ability to educate customers about products.
• Maintain compliant retail environment per SOPs.
• Strong communication and organization.
• Build long-term relationships for referrals.

Responsibilities

• Records, arranges, and packages patient orders
• Maintains an organized environment and facility appearance
• Provide consistent exceptional service for new and existing customers
• Point of sale system entry
• Respond to customer requests for information in a patient and informative way
• Maintain a basic understanding of the products available within the retail location
• Be able to follow best practices established by the store for customer engagement and compliance
• Projects a positive image of the organization to employees, customers, industry, and community
• Ability to build long term relationships with customers for referrals and repeat business

Skills

Customer service

POS entry

Product knowledge

Communication

Compliance

Relationship building

Tools

POS system

Job description

The role of Dispensary Associate is more customer service and success than sales. Not only are you the face of our company to our customers but you are the conduit by which new customers learn more about products available to them. It is important to be comfortable as an educator and thrive on connecting our customers with the correct products to achieve whatever recreational or wellness result they are after. It is important for the Dispensary Associate to follow SOP’s in order maintain a compliant retail experience as well as take responsibility for the overall cleanliness and appearance of the environment. Awareness and Ownership is key...

• Records, arranges, and packages patient orders
• Maintains an organized environment and facility appearance
• Provide consistent exceptional service for new and existing customers
• Point of sale system entry
• Respond to customer requests for information in a patient and informative way
• Maintain a basic understanding of the products available within the retail location
• Be able to follow best practices established by the store for customer engagement and compliance
• Projects a positive image of the organization to employees, customers, industry, and community
• Ability to build long term relationships with customers for referrals and repeat business