ReBath - Call Center Agent

Bathworks; Rochester Hills (MI); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Bathworks seeks an energetic Call Center Representative to join our in-person team in Michigan. You will generate leads, qualify prospects, and set qualified appointments for our sales team.

In this role, you will maintain accurate lead data in the CRM, collaborate with supervisors, and report on performance metrics to drive growth in a fast-paced environment. We value strong communication, reliability, and teamwork, with opportunities to advance as you master lead generation and

Qualifications

• 5 years of customer service experience.
• Proficient with MS Word, Excel, and Outlook.
• Strong communication and organizational skills.
• CRM software navigation and lead tracking experience.

Responsibilities

• Generate leads through outbound calls and expand the prospect database.
• Set appointments for sales representatives with qualified leads.
• Maintain accurate lead data and record interactions in the CRM.
• Collaborate with the call center supervisor to align strategies.
• Track KPIs and meet monthly/quarterly targets for leads and appointments.

Skills

Persuasion

Relationship Building

Teamwork

Time Management

Adaptability

CRM Software

MS Office

Communication

Education

High school Diploma or GED

Tools

CRM Software

MS Word

Excel

Outlook

Job description

Are you ready to jump-start your career? We're looking for an energetic Call Center Representative to join our dynamic team!

RESPONSIBILITIES

Lead Generation Extraordinaire:

• Dive into outbound calls with zest to generate leads and discover potential customers.
• Explore diverse prospecting methods to expand our lead database.
• Qualify leads like a pro based on our predetermined criteria.

Appointment Setting Maestro:

• Master the art of setting appointments for our stellar sales representatives with qualified leads.
• Juggle and coordinate appointments with finesse.
• Be the maestro of follow-up, ensuring appointments are confirmed and rescheduled as needed.

Database Rockstar:

• Rock our lead databases, keeping them accurate, up-to-date, and ready for action.
• Record lead interactions in our cutting-edge CRM system.
• Showcase your reporting skills, providing regular reports on your lead generation and appointment-setting adventures.

Collaboration Champion:

• Work closely with the call center supervisor and contemporaries to align lead generation strategies.
• Have a can-do attitude, ready to tackle a fast-paced, fun environment.
• Together, let's take our lead generation game to new heights!

Performance Metrics:

• Meet and exceed monthly and quarterly lead generation targets.
• Monitor and analyze key performance indicators (KPIs) related to lead generation and appointment setting.

QUALIFICATIONS:

• 5 Years of customer service experience
• Proficient with MS Word, Excel, and Outlook.
• Your communication skills are top-notch.
• Attention to detail with effective time management and organizational skills.
• Navigate CRM software and lead tracking systems with ease.
• Friendly, enthusiastic, and customer-service oriented Goal-oriented and ready to achieve stellar results.
• Self-motivated and strong work ethic
• High school Diploma or GED Required.

Skills:

• Persuasion and influence.
• Relationship building and networking.
• Ability to work independently and as part of a team.
• Time management and organizational skills.
• Adaptability to changing market trends.

Job Type: Full-time

Salary: $15.00 - $19.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift: 8-hour shift, some evenings, and weekends are required

Work setting: In-person

Education: High school or equivalent