Reasonable Accommodations Operations Lead (Hybrid/Remote)

RTX; United States; Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Three weeks of vacation for newly hire

Generous 401(k) plan with employer and

Tuition reimbursement

Student Loan Repayment

Life insurance and disability coverage

Pet insurance and other optional cover

Birth, adoption, parental leave

Wellness programs and Telehealth

Relocation eligibility

Job summary

RTX is seeking a talented Reasonable Accommodations Manager to lead a 5-person team delivering end-to-end accommodations support within a shared service model. The role focuses on seamless customer experience, operational excellence, and process improvements in a hybrid environment.

Ideal candidates will have a Bachelor's degree (or 5+ years with advanced degree), 4+ years in HR, and strong expertise in HR Operations and ADA compliance.

Qualifications

• Typically requires a Bachelor's degree and a minimum of 8 years of experience, or a minimum of 5 years of experience with an Advanced degree.
• 4 years of experience in Human Resources.
• Experience working in an HR Operations capacity.
• Knowledge of and experience working The Americans with Disabilities Act

Responsibilities

• Oversee the Reasonable Accommodations process, including intake, monitoring, and resolution, ensuring compliance with company policies and applicable regulations.
• Foster a collaborative team culture focused on continuous improvement and exceptional support to leaders.
• Partner with LOA Operations, Digital Technologies, and Facilities teams to address Reasonable Accommodation needs effectively.
• Analyze Reasonable Accommodations metrics to identify trends and opportunities for process improvements.
• Provide guidance on policies and practices related to Reasonable Accommodations tasks, ensuring clarity and alignment with organizational goals.
• Lead daily stand-up calls to identify, mitigate, and resolve operational roadblocks.
• Conduct performance discussions with team members to drive accountability and ensure flawless execution of transactions and processes.
• Recommend, develop, and implement modifications to Reasonable Accommodation processes to meet evolving business needs.
• Serve as a business partner to assigned functions, coordinating with peers and other shared service teams to deliver a seamless customer experience.
• Track and monitor Reasonable Accommodation cases, ensuring enterprise needs are met and implementing improvements to close gaps.
• Respond to internal and external customer inquiries related to Reasonable Accommodations.

Skills

HR operations

Regulatory compliance

Project management

People leadership

Stakeholder management

Education

Bachelor's degree

Advanced degree preferred

Tools

Microsoft Office

Job description

RTX is seeking a talented Reasonable Accommodations Manager to lead a 5-person team delivering end-to-end accommodations support within a shared service model. The role focuses on seamless customer experience, operational excellence, and process improvements in a hybrid environment.

Ideal candidates will have a Bachelor's degree (or 5+ years with advanced degree), 4+ years in HR, and strong expertise in HR Operations and ADA compliance.