Reasonable Accommodations Manager

RTX; United States; Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Three weeks of vacation for newly hire

Generous 401(k) plan with employer and

Tuition reimbursement

Student Loan Repayment

Life insurance and disability coverage

Pet insurance and other optional cover

Birth, adoption, parental leave

Wellness programs and Telehealth

Relocation eligibility

Job summary

RTX is seeking a talented Reasonable Accommodations Manager to lead a 5-person team delivering end-to-end accommodations support within a shared service model. The role focuses on seamless customer experience, operational excellence, and process improvements in a hybrid environment.

Ideal candidates will have a Bachelor's degree (or 5+ years with advanced degree), 4+ years in HR, and strong expertise in HR Operations and ADA compliance.

Qualifications

• Typically requires a Bachelor's degree and a minimum of 8 years of experience, or a minimum of 5 years of experience with an Advanced degree.
• 4 years of experience in Human Resources.
• Experience working in an HR Operations capacity.
• Knowledge of and experience working The Americans with Disabilities Act

Responsibilities

• Oversee the Reasonable Accommodations process, including intake, monitoring, and resolution, ensuring compliance with company policies and applicable regulations.
• Foster a collaborative team culture focused on continuous improvement and exceptional support to leaders.
• Partner with LOA Operations, Digital Technologies, and Facilities teams to address Reasonable Accommodation needs effectively.
• Analyze Reasonable Accommodations metrics to identify trends and opportunities for process improvements.
• Provide guidance on policies and practices related to Reasonable Accommodations tasks, ensuring clarity and alignment with organizational goals.
• Lead daily stand-up calls to identify, mitigate, and resolve operational roadblocks.
• Conduct performance discussions with team members to drive accountability and ensure flawless execution of transactions and processes.
• Recommend, develop, and implement modifications to Reasonable Accommodation processes to meet evolving business needs.
• Serve as a business partner to assigned functions, coordinating with peers and other shared service teams to deliver a seamless customer experience.
• Track and monitor Reasonable Accommodation cases, ensuring enterprise needs are met and implementing improvements to close gaps.
• Respond to internal and external customer inquiries related to Reasonable Accommodations.

Skills

HR operations

Regulatory compliance

Project management

People leadership

Stakeholder management

Education

Bachelor's degree

Advanced degree preferred

Tools

Microsoft Office

Job description

Date Posted: 2026-10-23

Country: United States of America

Location: US-SC-REMOTE

Position Role Type: Hybrid

U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required, as only U.S. citizens are authorized to access certain necessary systems.

Security Clearance Type: None/Not Required

Security Clearance Status: Not Required

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world's most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense.

RTX is looking for a talented Reasonable Accommodations Manager. In this role you will lead and manage a 5 peer team responsible for delivering end-to-end support for Reasonable Accommodations through a shared service model. This role ensures a seamless and professional customer experience while driving operational excellence and process improvements.

What You Will Do:

• Oversee the Reasonable Accommodations process, including intake, monitoring, and resolution, ensuring compliance with company policies and applicable regulations.
• Foster a collaborative team culture focused on continuous improvement and exceptional support to leaders.
• Partner with LOA Operations, Digital Technologies, and Facilities teams to address Reasonable Accommodation needs effectively.
• Analyze Reasonable Accommodations metrics to identify trends and opportunities for process improvements.
• Provide guidance on policies and practices related to Reasonable Accommodations tasks, ensuring clarity and alignment with organizational goals.
• Lead daily stand-up calls to identify, mitigate, and resolve operational roadblocks.
• Conduct performance discussions with team members to drive accountability and ensure flawless execution of transactions and processes.
• Recommend, develop, and implement modifications to Reasonable Accommodation processes to meet evolving business needs.
• Serve as a business partner to assigned functions, coordinating with peers and other shared service teams to deliver a seamless customer experience.
• Track and monitor Reasonable Accommodation cases, ensuring enterprise needs are met and implementing improvements to close gaps.
• Respond to internal and external customer inquiries related to Reasonable Accommodations.

Qualifications You Must Have:

• Typically requires a Bachelor's degree and a minimum of 8 years of experience, or a minimum of 5 years of experience with an Advanced degree.
• 4 years of experience in Human Resources.
• Experience working in an HR Operations capacity.
• Knowledge of and experience working The Americans with Disabilities Act

Qualifications We Prefer:

• Previous experience working in a shared service environment with a focus on Reasonable Accommodations.
• Experience managing multiple projects and improving processes to reduce cycle time.
• Proficiency with Microsoft Office applications.
• Experience leading virtual teams and motivating them to meet service level agreement timeframes.
• Ability to manage change and build collaborative relationships across all levels of the organization.
• Familiarity with Reasonable Accommodations metrics and using data to drive process improvements.
• Experience in project management and delivering high-quality work within deadlines.

What We Offer:

• Medical, dental, and vision insurance
• Three weeks of vacation for newly hired employees
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
• Tuition reimbursement program
• Student Loan Repayment Program
• Life insurance and disability coverage
• Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Ovia Health, fertility, and family planning
• Adoption Assistance
• Autism Benefit
• Employee Assistance Plan, including up to 10 free counseling sessions
• Healthy You Incentives, wellness rewards program
• Doctor on Demand, virtual doctor visits
• Bright Horizons, child and elder care services
• Teladoc Medical Experts, second opinion program
• This position may be eligible for relocation.
• And more!

Hybrid : Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader. Candidates located in Farmington, CT or Cedar Rapids, IA are preferred but candi