Real-Time VOIP Support Specialist

Zenoti; Seattle (WA); On-site; USD 45,000 - 70,000; Full time

Job summary

Zenoti is looking for Technical Support Specialists to provide exceptional customer support for its VOIP solution, Hyperconnect. This position is based in Seattle and involves troubleshooting real-time communication issues while ensuring service reliability. The ideal candidate will work closely with customers and internal teams on various technical problems.

The role requires excellent communication skills, familiarity with VOIP solutions, and a technical support background. Zenoti offers a competitive salary range between $45,000 and $70,000 USD.

Qualifications

• Experience using tools such as Browser Dev Tools and Wireshark.
• Ability to work on-site in Bellevue, WA in a rotating shift-based environment.
• Exposure to appointment scheduling or contact center processes.

Responsibilities

• Provide technical support to customers using Hyperconnect.
• Analyze call quality issues and escalate when necessary.
• Collaborate with internal teams to triage VOIP-related bugs.

Skills

Customer service aptitude

Demonstrated sense of urgency

Aptitude for technical support

Familiarity with SIP and WebRTC

Understanding of network concepts

Clear communication skills

Tools

Browser Dev Tools

Wireshark

Job description

Zenoti is looking for Technical Support Specialists to provide exceptional customer support for its VOIP solution, Hyperconnect. This position is based in Seattle and involves troubleshooting real-time communication issues while ensuring service reliability. The ideal candidate will work closely with customers and internal teams on various technical problems.

The role requires excellent communication skills, familiarity with VOIP solutions, and a technical support background. Zenoti offers a competitive salary range between $45,000 and $70,000 USD.