Real-Time Payments Fraud Specialist

Clearwater Credit Union; Missoula (MT); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

PTO

401(k) match

Paid volunteer time

And more benefits

Job summary

Clearwater Credit Union is seeking a Full-Time Payments Fraud Specialist to join our Payments team in Missoula, MT. This pivotal role safeguards our members and our institution by identifying, investigating, and addressing fraudulent alerts in real time.

As a Payments Fraud Specialist, you will respond to alerts, proactively reach out to members when suspicious activity is detected, and guide recovery steps.

Qualifications

• Two to five years of similar or related experience.
• High school diploma or equivalent.
• Analytical mindset with attention to detail.
• Empathetic, clear communication with members.

Responsibilities

• Deliver service to members while supporting fraud resolution.
• Review and monitor transaction behavior across payment channels.
• Educate members about fraud risks and protective steps.
• Initiate dispute process with documents per guidelines.
• Manage member communications by phone for fraud prevention and recovery.

Skills

Fraud analysis

Member service

Attention to detail

Communication empathy

Education

High school diploma or equivalent

Job description

Clearwater Credit Union is seeking a Full-Time Payments Fraud Specialist to join our Payments team in Missoula, MT. This pivotal role safeguards our members and our institution by identifying, investigating, and addressing fraudulent alerts in real time.

As a Payments Fraud Specialist, you will respond to alerts, proactively reach out to members when suspicious activity is detected, and guide recovery steps.