Payments Fraud Specialist — Protect Members, Resolve Alerts

Clearwater Credit Union; Missoula (MT); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

PTO

401(k) match

Volunteer time

Job summary

Clearwater Credit Union in Missoula, MT is hiring a Full-Time Payments Fraud Specialist to protect members and the credit union by detecting and addressing fraud in real time. You will work with fraud analytics platforms, respond to alerts, and contact members when activity seems suspicious.

The role emphasizes analytical skills, empathy, and strong communication to guide members through recovery steps and prevent future issues.

Qualifications

• HS diploma or equivalent.
• 2–5 years of related experience.

Responsibilities

• Deliver exceptional service to members undergoing fraud resolution.
• Review transaction behavior across payment channels (ACH, debit/credit, checks, wires, digital banking).
• Provide member education on fraud risks and recovery steps.
• Initiate dispute process for suspected fraud with required documents and statements.
• Manage member communications via phone to support prevention and recovery.

Skills

Fraud detection

Attention to detail

Communication skills

Customer service

Education

High school diploma or equivalent

Job description

Clearwater Credit Union in Missoula, MT is hiring a Full-Time Payments Fraud Specialist to protect members and the credit union by detecting and addressing fraud in real time. You will work with fraud analytics platforms, respond to alerts, and contact members when activity seems suspicious.

The role emphasizes analytical skills, empathy, and strong communication to guide members through recovery steps and prevent future issues.