Real-Time iSOC Coordinator: Alarm & Security Dispatch

Interface Security Systems LLC; St. Louis (MO); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Full benefits on Day 1 of employment

3 weeks paid vacation and 10 days paid

Uncapped referral bonuses

Energetic team culture

Training provided

Job summary

Interface Systems is seeking a Level 3 iSOC Coordinator to manage real-time security events, conduct remote security checks, and communicate with customers and emergency services. You will use two‑way audio/video systems to verify alarms, de‑escalate during incidents, and document interactions for follow‑up.

The role requires strong communication, active listening, and calmness under pressure, with on-site work in a state‑of‑the‑art monitoring center and a comprehensive benefits package starting

Qualifications

• High school diploma or GED equivalent.
• Two years of experience in customer service, call center, dispatch, or security roles is preferred.
• Excellent communication and interpersonal skills ensuring all interactions are handled with professionalism and care.
• Strong active listening skills to understand customer needs and provide timely, accurate responses to requests.
• Working knowledge of Microsoft Office applications.
• Ability to maintain a calm and positive demeanor in high pressure situations.

Responsibilities

• Perform remote security checks/virtual tours of customer locations, observing areas for vulnerabilities and incidents.
• Conduct virtual security escorts to safeguard customers during openings/closings or upon request.
• Communicate with customer locations using two‑way audio/video surveillance technology.
• Take appropriate action including contacting emergency services as needed.
• Answer inbound calls to assist with security inquiries from customers, employees, and vendors.
• Maintain accurate records in the automation system and verify alarm signals.
• Perform video verification of alarms to confirm incidents.
• Notify individuals per customer instructions.
• Provide life safety support via dispatch and alarm communication to emergency personnel.
• Provide basic alarm support (arming/disarming, resets).
• Manage live audio interactions during incidents using two‑way audio systems.

Skills

Communication

Active listening

Calm under pressure

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Interface Systems is seeking a Level 3 iSOC Coordinator to manage real-time security events, conduct remote security checks, and communicate with customers and emergency services. You will use two‑way audio/video systems to verify alarms, de‑escalate during incidents, and document interactions for follow‑up.

The role requires strong communication, active listening, and calmness under pressure, with on-site work in a state‑of‑the‑art monitoring center and a comprehensive benefits package starting