ECO Event Management Integrate & Sustain: Site Reliability

ECO Event Management Integrate & Sustain: Site Reliability; Durham (NC); On-site; USD 120,000 - 160,000; Full time

Job summary

ECO Event Management Integrate & Sustain: Site Reliability is seeking a senior System Engineer to drive monitoring and observability efforts. You will partner with the IST/System Engineering Team to analyze HPIs/CPIs and translate findings into actionable changes that boost VA infrastructure reliability.

You will lead incident resolution, work with DevOps and system owners, and leverage tools like Dynatrace, Splunk, and SolarWinds to improve service quality for veterans in a multi-environment

Qualifications

• Deep expertise (3+ years) in two or more troubleshooting tools (Dynatrace, Splunk, SolarWinds, ServiceNow Operator Workspace)
• Extensive experience in IT infrastructure areas (Network, Windows, Unix/Linux, AWS/Azure, databases)
• 8+ years of experience with IT operability, reliability, app performance, and code quality
• 8+ years of deploying and troubleshooting enterprise applications
• 1+ years leading a technical team
• HS diploma/GED with 20+ years or MA/MS with 10+ years in engineering/tech

Responsibilities

• Analyze monitoring data to identify reliability gaps and actionable improvements
• Lead enterprise-level triage and incident resolution with cross-functional teams
• Collaborate with DevOps, IAM, and application owners to diagnose outages and recommend changes
• Work with administrators to strengthen VA infrastructure using enterprise monitoring tools

Skills

Dynatrace

Splunk

SolarWinds

ServiceNow Operator Workspace

Education

HS diploma or GED with 20+ years experience

MS/MA in computer science or engineering with 10+ years

Tools

Oracle Enterprise Manager

Riverbed – Aternity

ServiceNow VTBs

Job description

As a System Engineer, Sr. on our team, your main role is to work with our IST/System Engineering Team (SET) to generate monitoring/observability recommendations through the analysis of monitoring related HPIs/CPIs from initial findings through detailed analysis and generation of actionable insights. Your role expectations and tasks in support of the IST/SET team will include, but not be limited to the following items: Utilize your skills in enterprise-level triage and incident resolution while gaining experience in VA system infrastructure. Use modern system monitoring tools to improve VA enterprise reliability and improve the quality of services provided to veterans. Work with system and application owners to obtain existing design and functionality, leverage comprehension of workflow systems and applications processes within multiple system environments and work across technology and development teams to diagnose outages and recommend changes to increase reliability. Use your hardware and software experience to help strengthen the systems the VA relies on. Your primary focus will be investigation, working with event management, application owners, DevOps teams, and system and network administrators to examine issues across enterprise applications and technology stacks. Partner with system and application owners to understand their platform designs and how they operate across different environments. This insight will help you diagnose outages, trace workflow issues, and recommend changes that enhance stability. Collaborate with developers and identity and access teams when deeper technical investigations are needed. You'll gain hands – on experience with enterprise level triage and incident analysis, which will deepen your understanding of the VA's infrastructure. Tools like SolarWinds, Dynatrace, and Splunk will be part of your daily workflow, giving you the visibility needed to identify reliability concerns and support improvements to the services delivered to veterans.

Must Have:

• Deep expertise (3+ years) in two or more of the following tools used for troubleshooting application logging in an enterprise environment (Dynatrace, Splunk, SolarWinds, ServiceNow Operator Workspace)
• Extensive experience in one or more Technology Areas (Network, Windows, Desktop, Unix/Linux, AWS or Azure Cloud, WebSphere Middleware, Java/JS Development, Microsoft or Oracle Database)
• 8+ years of experience working with key indicators for IT system operability, reliability, application performance and code quality
• 8+ years of experience deploying, maintaining and troubleshooting complex applications at an enterprise scale while working with cross-functional teams
• 1+ years of experience in service virtualization, AWS or Azure Cloud technologies, and SaaS and PaaS implementation.
• Experience with using Microsoft Office, including Word, Excel, and PowerPoint
• 2+ years independently leading a team to solve difficult technical challenges
• HS diploma or GED and 20+ years of relevant professional experience or MA or MS degree in computer science, electronics engineering, or other engineering or technical discipline with 10+ years of relevant professional experience

Nice to Have:

• Experience with test-driven development, distributed systems, microservices and cloud-native application implementation
• Experience with the following tools: Oracle Enterprise Manager, Riverbed – Aternity, and ServiceNow VTBs
• Possession of excellent written and verbal communication skills
• Possession of strong critical thinking and error assessment capabilities
• Virtual team management