Enterprise Monitoring & Incident Response Analyst

Aretum, Llc; Austin (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Life Insurance (Basic, Voluntary &

Paid Time Off

Family Leave (Maternity, Paternity)

Short Term & Long-Term Disability

Training & Development

Job summary

Veterans Engineering, a wholly owned subsidiary of Aretum, is seeking an Enterprise Monitoring Analyst to support the VA MIEM team. The role focuses on real-time incident triage, cross-functional collaboration, and correlating performance data across multiple monitoring tools to safeguard enterprise systems serving veterans.

You will work with major incident management, DevOps, and problem management groups, escalating critical alerts and refining alert thresholds.

Qualifications

• 5+ years of systems administration and operations, including performance monitoring and alert generation.
• 5+ years of application/platform support, including monitoring tool configuration and major incident response.
• 5+ years deploying and troubleshooting enterprise-scale applications with cross-functional teams.
• 5+ years monitoring and troubleshooting using two or more APM tools (e.g., Dynatrace, AppDynamics).
• 5+ years of IT experience across Unix/Linux, Windows, and mainframe environments.
• 1+ years of experience with cloud technologies (AWS or Azure), containers, SaaS or PaaS.

Responsibilities

• Monitor enterprise applications and tech stacks to identify and triage incidents in real time.
• Collaborate with major incident management, monitoring, problem management, and DevOps teams.
• Correlate and deliver performance data across VA monitoring platforms to support incident response.
• Escalate critical alerts to VA stakeholders using workflow systems and multi-environment processes.
• Act as a technical SME, refining alert thresholds with system, application, and network admins.
• Escalate monitoring tool issues to appropriate support teams and contribute to knowledge base improvements.
• Support enterprise triage and incident resolution while gaining VA system infrastructure experience.
• Participate in shift-based support, including weekends, holidays, and off-hours as needed.

Education

Bachelor's degree in Computer Science or Engineering

Tools

Dynatrace

ScienceLogic

Elastic

AppDynamics

LogicMonitor

SolarWinds

AWS

Azure

Job description

Veterans Engineering, a wholly owned subsidiary of Aretum, is seeking an Enterprise Monitoring Analyst to support the VA MIEM team. The role focuses on real-time incident triage, cross-functional collaboration, and correlating performance data across multiple monitoring tools to safeguard enterprise systems serving veterans.

You will work with major incident management, DevOps, and problem management groups, escalating critical alerts and refining alert thresholds.