Real-Time Dispatcher & Driver Support

WeDriveU; Fresno (CA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) with employer match

Commuter Benefits

Paid time off

Job summary

WeDriveU is seeking a Dispatcher to handle a high-volume of calls, coordinate with drivers, and respond to email inquiries. The role involves monitoring routes, issuing field instructions, and resolving customer concerns in a fast-paced environment.

Ideal candidates have 1+ years in dispatch or related roles, strong organizational skills, and proficiency with MS Office. CDL and bilingual abilities are a plus but not required.

Qualifications

• 1+ years of professional experience in dispatch, call center, customer service or hospitality.
• Extremely detail-oriented and well organized.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel).
• Experience using multiple software programs with several open tabs.
• Provide quick real time responses to requests.
• Excellent written and oral communication with interpersonal skills.
• Professional and energetic demeanor in a fast-paced environment.
• CDL preferred but not required.
• Bilingual preferred but not required.

Responsibilities

• Monitor drivers throughout their routes.
• Communicate specific instructions to drivers in the field regarding passenger pick-ups and drop-offs.
• Assist with investigating and resolving customer concerns.
• Monitor traffic flow and send out alerts as needed.
• Record incidents for vendor follow-up.
• Support Lost and Found process.
• Ensure all tasks comply with applicable policies, safety rules and regulations.
• Additional duties as assigned.

Skills

Dispatch experience

Customer service

MS Office

Multitasking

Communication skills

TMS experience

CDL (preferred)

Bilingual (preferred)

Tools

Microsoft Office

TMS

Job description

WeDriveU is seeking a Dispatcher to handle a high-volume of calls, coordinate with drivers, and respond to email inquiries. The role involves monitoring routes, issuing field instructions, and resolving customer concerns in a fast-paced environment.

Ideal candidates have 1+ years in dispatch or related roles, strong organizational skills, and proficiency with MS Office. CDL and bilingual abilities are a plus but not required.