Dispatcher with CDL

WeDriveU; Burlington (NC); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Life Insurance

401(k) with 4% employer match

Employee Assistance Program (EAP)

Paid holidays

On-the-job training

Job summary

WeDriveU is seeking a Dispatcher in Burlington, NC, responsible for overseeing drivers and ensuring timely service delivery. The ideal candidate will manage communication with drivers and handle emergency situations professionally while maintaining high standards of compliance.

We offer competitive compensation, exceptional health benefits, 401(k), and opportunities for professional development. Join our team and contribute to safe and reliable shared mobility solutions.

Qualifications

• Ability to read and interpret documents from customers and team members.
• Demonstrated organizational and prioritization skills.
• Experience in a fast-paced environment.

Responsibilities

• Monitor drivers throughout their routes.
• Communicate instructions to drivers regarding passenger pick-ups.
• Assist with investigating and resolving customer concerns.

Skills

Organizational skills

Communication skills

Problem-solving skills

Ability to work under pressure

Knowledge of Microsoft Office

Education

Current valid CDL

Tools

Computerized routing software

Two-way radio systems

Job description

WeDriveU is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S. serving millions of passenger journeys a year. The company's 5,500+ team members operate 4,000 vehicles across 55 U.S. locations, providing safe, reliable and sustainable options as part of a global family of brands serving more than 1 billion bus and rail passengers on four continents.

Job Description

The Dispatcher will be answering a high-volume of incoming calls, communicating to drivers, and responding to email inquiries as well as problem solving throughout the day.

Duties And Responsibilities

• Monitor drivers throughout their routes
• Communicate specific instructions to drivers in the field regarding passenger pick-ups and drop-offs
• Assist with investigating and resolving customer concerns
• Move buses and drive when needed
• Monitor traffic flow and send out alerts as needed
• Record incidents for vendor follow-up
• Support Lost and Found process
• Ensure that all tasks comply with administrative policies and procedures, safety rules, environmental policies and/or government regulations
• Direct and monitor daily assignments; schedule drivers and assign vehicles to ensure daily coverage of all routes
• Ensure direct and indirect daily activities of drivers are assigned and accomplished on time
• Communicate all relevant details of driving assignments to drivers to ensure proper execution
• Assist drivers with routing directions and direct them to perform special services when required
• Recommend appropriate disciplinary action, up to and including suspensions and/or discharge, for staff violations of company policies
• Respond to emergency calls, facilitate emergency response network, coordinate mechanical service repair, and assign replacement buses and drivers when there is a problem on a route
• Notify stakeholders and location personnel of all changes in route assignments, emergency situations, accidents, breakdowns or any other event that will disrupt service
• Coordinate vehicle service and mechanical repairs with management to assure uninterrupted service delivery
• Maintain high compliance to dispatch standard operating procedures
• Handle customer concerns and requests for information in an expeditious and professional manner
• Escalate unresolved issues to management as appropriate
• Move and drive buses in yard and on public roads

Skills Required And Physical Demands

• Organize and prioritize time to balance conflicting demands related to customer care and dispatching
• Communicate effectively with colleagues and customers in a fast-paced and/or stressful environment (interpersonal & telephone skills)
• Read and interpret documents and instructions from customers and other team members
• Perform work activities requiring cooperation and instruction
• Function in a fast-paced environment, under substantial pressure
• Work within the appropriate level of independence
• Problem solve
• Operate two-way and emergency radio systems
• Use office machines (fax, scanner, copier, zip drive, telephone system)
• Be efficient in using Microsoft Office Program and computerized routing software
• Work independently
• Read road and street maps
• Keep organized and accurate records relating to overall dispatch and routing responsibilities
• Current valid CDL is required to move vehicles

We Offer

Physical Health

• Exceptional Medical, Dental, Vision, and Life Insurance benefits

Financial Health

• Competitive compensation packages
• 401(k) with 4% employer match
• Financial Wellness Tool
• Commuter Benefits

Emotional Health

• Employee Assistance Program (EAP)
• PTO for part-time and full-time positions
• Paid holidays
• Pet & Legal Insurance

Personal Development

• On-the-job training and skills development
• Internal transfer opportunities for career growth
• Benefits vary by position and location

WeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment free of discrimination or harassment where thoughts and ideas of all employees are appreciated and respected. We value excellence and recognize that by respecting the diverse backgrounds, skills, and perspectives of our workforce, we will sustain a competitive advantage and remain an employer of choice. We also see diversity as more than policies; it is imperative for enabling us to attract, retain and develop the best talent available.