Real-Time Dispatch Lead — Driver & Customer Ops

WeDriveU, Inc.; Niles (IL); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

401(k) with employer match

Commuter benefits

Paid holidays

Employee assistance program

Job summary

WeDriveU, Inc. is seeking a Dispatcher to handle a high volume of incoming calls, coordinate with drivers, and respond to emails while solving problems throughout the day. The role requires sharp attention to detail and strong communication skills in a fast-paced environment.

Responsibilities include monitoring driver routes, issuing field instructions, and resolving customer concerns. The position offers competitive benefits and opportunities for growth at multiple U.S. locations.

Qualifications

• 3+ years in dispatch, call center, customer service or hospitality.
• Extremely detail-oriented with strong organizational skills.
• Proficient in MS Office Suite (Outlook, Word, Excel).
• Experience using multiple software programs simultaneously with open tabs.
• CDL preferred but not required; bilingual preferred but not required.

Responsibilities

• Monitor drivers throughout their routes.
• Communicate specific instructions to drivers for pickups/drop-offs.
• Assist with investigating and resolving customer concerns.
• Monitor traffic flow and send alerts as needed.
• Record incidents for vendor follow-up.
• Support Lost and Found processes.
• Ensure compliance with policies, safety, and regulations.

Skills

Dispatch

Call center

Customer service

Organizational skills

MS Office

TMS experience

CDL preferred

Bilingual preferred

Tools

Transportation Management System (TMS)

Outlook

Excel

Job description

WeDriveU, Inc. is seeking a Dispatcher to handle a high volume of incoming calls, coordinate with drivers, and respond to emails while solving problems throughout the day. The role requires sharp attention to detail and strong communication skills in a fast-paced environment.

Responsibilities include monitoring driver routes, issuing field instructions, and resolving customer concerns. The position offers competitive benefits and opportunities for growth at multiple U.S. locations.