Driver Dispatch Specialist: Fast-Paced Coordination

WeDriveU, Inc.; Springfield (VA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

401(k) with 4% employer match

Health, dental, vision, life insurance

Paid holidays

PTO for all positions

Job summary

WeDriveU, Inc. is seeking a Dispatcher to handle a high-volume of incoming calls, coordinate with drivers, and respond to email inquiries. The role involves problem solving throughout the day in a fast-paced environment in Springfield, VA.

The ideal candidate has 1+ year in dispatch or related fields, strong organizational skills, and proficiency with MS Office. CDL and bilingual skills are a plus but not required.

Qualifications

• 1+ year of professional experience in dispatch, call center, customer service or hospitality.
• Extremely detail-oriented with strong organizational skills.
• Proficient in Microsoft Office Suite (Outlook, Word, Excel).
• Experience using multiple software programs with several open tabs.
• Excellent written and verbal communication in a professional, energetic manner.
• Experience with a Transportation Management System (TMS) preferred but not required.
• CDL preferred but not required.
• Bilingual abilities preferred but not required.

Responsibilities

• Monitor drivers throughout routes and communicate instructions to drivers in the field.
• Respond to customer inquiries via calls and email and resolve issues.
• Investigate and resolve customer concerns and record incidents as needed.
• Monitor traffic flow and issue alerts as required.
• Support Lost and Found processes and vendor follow-up.
• Ensure compliance with policies, safety rules and regulations.
• Additional duties as assigned.

Skills

Dispatcher

Call center

Customer service

Hospitality

Detail-oriented

MS Office

TMS

CDL

Bilingual

Job description

WeDriveU, Inc. is seeking a Dispatcher to handle a high-volume of incoming calls, coordinate with drivers, and respond to email inquiries. The role involves problem solving throughout the day in a fast-paced environment in Springfield, VA.

The ideal candidate has 1+ year in dispatch or related fields, strong organizational skills, and proficiency with MS Office. CDL and bilingual skills are a plus but not required.