Comfort Guru: Customer Care Specialist (Hybrid)

Purple Innovation, LLC; Draper (UT); Hybrid; USD 21,000 - 23,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) Match

Paid Time Off

Earn a Mattress

Purple Swag

Amazing Purple Products

Job summary

Purple Innovation, LLC is seeking a Customer Care Specialist for a hybrid role in Draper, Utah. You will handle inquiries across phone, chat, email, and social channels, delivering world-class support and accurate documentation for each interaction.

We value clear communication, problem-solving, and resilience. You’ll work with tools like Zendesk, NetSuite, and inContact, aiming to exceed customer expectations while maintaining productivity and high service standards.

Qualifications

• Excellent written and verbal communication.
• Ability to identify customer needs and provide solutions.
• Maintain composure during challenging interactions.
• Proficient with basic computer hardware and software systems.
• High school diploma or GED; some college preferred.

Responsibilities

• Responds to inquiries via phone, chat, email, text, or social media.
• Provides detailed notes and documentation for each interaction.
• Maintains customer satisfaction and quality ratings.
• Keeps productivity, schedule adherence, and utilization levels.
• Learns products, procedures, and policies including warranty, returns, and refunds.
• Works cross-functionally across chat, email, and phone channels.

Skills

Customer service

Communication

Problem solving

Typing 40 wpm

Cross-channel support

Resilience under pressure

Basic hardware knowledge

Education

High School Diploma or GED

Some college coursework

Tools

inContact

NetSuite

Zendesk

Job description

Purple Innovation, LLC is seeking a Customer Care Specialist for a hybrid role in Draper, Utah. You will handle inquiries across phone, chat, email, and social channels, delivering world-class support and accurate documentation for each interaction.

We value clear communication, problem-solving, and resilience. You’ll work with tools like Zendesk, NetSuite, and inContact, aiming to exceed customer expectations while maintaining productivity and high service standards.