Real Estate Support Pro — Customer Success

Qualia; United States; Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health plans

401k

Flexible time off

Job summary

Qualia is seeking a customer support specialist to help customers of the Resware product operate our software with ease and empathy.

You will resolve issues, provide education, and relay feedback to product teams. Candidates should have 1–2 years of real estate, title, and escrow experience, plus strong communication and organizational skills. Qualia offers comprehensive benefits and a structured onboarding program.

Qualifications

• 1–2 years of industry experience in real estate, title, or escrow.
• Excellent organization, interpersonal, and communication skills.
• Strong software skills and customer service via phone and email.

Responsibilities

• Provide timely and highly satisfactory customer service including identifying issues and recommending solutions.
• Assist with testing and troubleshooting issues and translate between customers and technical teams.
• Offer focused training on proper software use.

Skills

Customer service

Real estate knowledge

Communication skills

Troubleshooting

Training delivery

Job description

Qualia is seeking a customer support specialist to help customers of the Resware product operate our software with ease and empathy.

You will resolve issues, provide education, and relay feedback to product teams. Candidates should have 1–2 years of real estate, title, and escrow experience, plus strong communication and organizational skills. Qualia offers comprehensive benefits and a structured onboarding program.