Customer Support Representative - Resware (Fully Remote)

Qualia; United States; Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health plans

401k

Flexible time off

Job summary

Qualia is seeking a customer support specialist to help customers of the Resware product operate our software with ease and empathy.

You will resolve issues, provide education, and relay feedback to product teams. Candidates should have 1–2 years of real estate, title, and escrow experience, plus strong communication and organizational skills. Qualia offers comprehensive benefits and a structured onboarding program.

Qualifications

• 1–2 years of industry experience in real estate, title, or escrow.
• Excellent organization, interpersonal, and communication skills.
• Strong software skills and customer service via phone and email.

Responsibilities

• Provide timely and highly satisfactory customer service including identifying issues and recommending solutions.
• Assist with testing and troubleshooting issues and translate between customers and technical teams.
• Offer focused training on proper software use.

Skills

Customer service

Real estate knowledge

Communication skills

Troubleshooting

Training delivery

Job description

• Provide value to customers of the Resware product by making it easier for them to operate our software.
• Resolve customer issues efficiently with empathy and natural education.
• Act as a feedback mechanism for product improvement.

Responsibilities:

• Provide timely and highly satisfactory customer service including identifying issues and recommending solutions.
• Assist with testing and troubleshooting issues and translate between customers and technical teams.
• Offer focused training on proper software use.
• Maintain productivity and quality standards and steward sensitive customer information.

Your Background:

• You’ve worked directly in the real estate, title, and escrow business with 1 to 2 years of industry experience.
• Excellent organization, interpersonal, and communication skills.
• Strong software skills and customer service/support experience via phone and email.

Why Qualia:

• Work with mission-driven coworkers passionate about technology.
• Comprehensive benefits including health plans, 401k, and flexible time off.
• Robust onboarding, biweekly all hands, and virtual events.

Qualia

Qualia builds the leading B2B real estate technology platform that simplifies the home buying and selling process. The company serves SMB and enterprise customers across the real estate ecosystem, and its platform is used by millions of consumers annually.