Real Estate & Customer Experience Coordinator

Prologis; Nashville (TN); On-site; USD 60,000 - 70,000; Full time

Job summary

Prologis in Nashville is seeking a Property Administrator (Real Estate & Customer Experience Coordinator) to join our Customer Experience Team. You would support the CET, handle vendor contracts and payments, and provide actionable insights to improve service across properties.

This role requires a high school diploma or GED and 1+ years in administration or real estate related work, strong communication, organization, and MS Office skills.

Qualifications

• Requires a High School Diploma or GED.
• 1+ years of experience in administrative role, customer service, real estate or related field.
• Excellent communication and interpersonal skills, with a strong ability to build and maintain relationships with internal and external customers, team members, and external partners to complete various projects and assignments.
• Strong organizational and time management skills, with the capacity to prioritize tasks and meet deadlines, with a sense of urgency and follow-through.
• Good mathematical and analytical skills.
• Proficient knowledge of Microsoft Office Suite (e.g., Word, Excel, PowerPoint, Outlook).
• Positive, proactive work ethic and attention to detail. Works well in a team.
• Show tact, discretion, confidentiality and good judgment in handling sensitive and confidential matters and documentation.

Responsibilities

• Provide operational and communications support to enable the CET to dedicate more time to meeting their customers' needs.
• Assist with Customer Event planning and Gift ordering
• Coordinate customer support requests & maintain customer payment information and provide actionable insights for the CET.
• Coordinate and maintain vendor contracts and payments.
• Maintain Vacancy contracts and billings (janitorial, HVAC, utilities, inspections, etc).
• Prepare annual billing schedules and CAM Reconciliation letters for customer distribution.
• Maintain accurate records for a variety of areas including utility meters, lockboxes, fire alarm codes, and customer contact information.
• Review monthly rent charges and communicate any increases to the customer.
• Oversee Accounts Payable and Accounts Receivable ledgers, initiating contact with internal accounting on any adjustments needed.
• Work with Property Managers (Real Estate & Customer Experience Managers), Maintenance Technicians, and vendors to coordinate the scheduling of work when maintenance and inspection requests are received.
• Adhere to Company property management policies and procedures, codes, regulations and governmental agency directives. Maintain compliance by ensuring all property records are maintained in accordance with all legal requirements and Company policies and/or practices.
• Process Expense Reports for assigned CET members monthly.
• Shared Office Managerial responsibilities, including ordering office supplies, break room items, managing access control, parking badges and enforcement, ordering lunches for team meetings, etc.

Skills

Communication skills

Organizational skills

Time management

Microsoft Office Suite

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Prologis in Nashville is seeking a Property Administrator (Real Estate & Customer Experience Coordinator) to join our Customer Experience Team. You would support the CET, handle vendor contracts and payments, and provide actionable insights to improve service across properties.

This role requires a high school diploma or GED and 1+ years in administration or real estate related work, strong communication, organization, and MS Office skills.