Property Admin & Real Estate CX Coordinator

Prologis; Portland (ME); On-site; USD 56,000 - 77,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid time off

Job summary

Prologis in Portland, OR is seeking a Property Administrator (Real Estate & Customer Experience Coordinator) to support a nationwide Real Estate & Customer Experience Team with day-to-day operations, communications, payments, and records.

You will work with Leasing, Construction, Customer Account, Essentials, Solar, Energy and other teams to move requests and documents efficiently, while maintaining property records and ensuring accurate approvals.

Qualifications

• 3+ years in administrative, customer service, or real estate roles.
• Strong written and verbal communication with internal partners and customers.
• Ability to manage multiple tasks, deadlines, and follow-through.
• Basic arithmetic, accurate payment, reconciliation, and reporting records.

Responsibilities

• Provide operational and communications support to Real Estate & Customer Experience Managers and Maintenance Technician.
• Coordinate customer repair requests with managers, the Maintenance Technician, and vendors; monitor online portal tickets through completion and keep status information current.
• Partner with Leasing, Construction, Customer Account, Essentials, Solar, Energy, and other internal teams to coordinate customer and property needs.
• Support customer payment collections, update Accounts Receivable reporting databases, and process vendor and customer payments in Accounts Payable platforms with accurate coding and required approvals.
• Prepare and distribute customer documents and communications, including contact lists, annual payment schedules, annual reconciliations, and work notification memos.
• Prepare vendor contracts in DocuSign and maintain completed agreements and operational records for utility meters, lockboxes, fire alarm codes, and customer contacts.
• Maintain property records in accordance with company policies, applicable codes and regulations, governmental directives, and legal requirements.

Job description

Prologis in Portland, OR is seeking a Property Administrator (Real Estate & Customer Experience Coordinator) to support a nationwide Real Estate & Customer Experience Team with day-to-day operations, communications, payments, and records.

You will work with Leasing, Construction, Customer Account, Essentials, Solar, Energy and other teams to move requests and documents efficiently, while maintaining property records and ensuring accurate approvals.