Houston Real Estate & CX Leader

Prologis; Houston (TX); On-site; USD 89,000 - 111,000; Full time

Job summary

Prologis is seeking a Real Estate & Customer Experience Manager in Houston to lead the CET and deliver best-in-class service to diverse e-commerce tenants. You will manage relationships, oversee move-ins/outs, support inspections, coordinate vendors, and provide proactive solutions while aligning Prologis value-added services to client needs.

The role requires 5+ years in industrial/commercial real estate, a valid driver's license, and ability to travel between properties.

Qualifications

• Requires 5+ years in industrial/commercial real estate or equivalent.
• Demonstrates ownership, proactive issue resolution, and strong communication.
• Ability to travel to multiple properties and work with internal partners.

Responsibilities

• Manage customer relationships with clear terms and communication.
• Oversee move-in/move-out, inspections, and repairs coordination.
• Coordinate vendors, ensure safety, quality, and service standards.
• Draft clear, informative communications for customers and visits.
• Identify additional revenue opportunities with Prologis services.

Skills

Salesforce

Lease analysis

Negotiation

Financial reporting

Relationship management

Analytical skills

Tools

Salesforce

Job description

Prologis is seeking a Real Estate & Customer Experience Manager in Houston to lead the CET and deliver best-in-class service to diverse e-commerce tenants. You will manage relationships, oversee move-ins/outs, support inspections, coordinate vendors, and provide proactive solutions while aligning Prologis value-added services to client needs.

The role requires 5+ years in industrial/commercial real estate, a valid driver's license, and ability to travel between properties.