Property Operations & Customer Experience Specialist

Prologis; Dallas (TX); On-site; USD 60,000 - 70,000; Full time

Job summary

Prologis in Dallas is seeking a Property Administrator (Real Estate & Customer Experience Coordinator) to support the Customer Experience Team in delivering best-in-class service to diverse tenants in the Dallas market.

You will coordinate operations, vendor contracts, rent billing, and records management while collaborating with property managers, maintenance teams, and external partners to ensure timely, accurate processing and compliant documentation.

Qualifications

• Requires a High School Diploma or General Education Degree (GED).
• 1+ years of experience in administrative role, customer service, real estate or related field.
• Excellent communication and interpersonal skills, with a strong ability to build and maintain relationships with internal and external customers, team members, and external partners to complete various projects and assignments.
• Strong organizational and time management skills, with the capacity to prioritize tasks and meet deadlines, with a sense of urgency and follow-through.
• Good mathematical and analytical skills.
• Proficient knowledge of Microsoft Office Suite (e.g., Word, Excel, PowerPoint, Outlook).
• Positive, proactive work ethic and attention to detail.
• Show tact, discretion, confidentiality and good judgment in handling sensitive and confidential matters and documentation.

Responsibilities

• Provide operational and communications support to enable the CET to dedicate more time to meeting their customers' needs.
• Coordinate customer support requests & maintain customer payment information and provide actionable insights for the CET.
• Coordinate and maintain vendor contracts and payments. Prepare annual payment schedules for tenant distribution.
• Maintain accurate records for a variety of areas including utility meters, lockboxes, fire alarm codes, and customer contact information.
• Review monthly rent charges & enter work order tickets and process accounts payable in various programs.
• Work with property managers (Real Estate & Customer Experience Mgrs), maintenance technicians, and vendors to coordinate the completion of work when maintenance requests are received or solve property management issues.
• Adhere to Company property management policies and procedures, codes, regulations and governmental agency directives. Maintain compliance by ensuring all property records are maintained in accordance with all legal requirements and Company policies and/or practices.

Skills

Communication

Organizational skills

Time management

Microsoft Office

Analytical skills

Interpersonal skills

Discretion

Problem solving

Education

High School Diploma or GED

Tools

Yardi

Salesforce

Job description

Prologis in Dallas is seeking a Property Administrator (Real Estate & Customer Experience Coordinator) to support the Customer Experience Team in delivering best-in-class service to diverse tenants in the Dallas market.

You will coordinate operations, vendor contracts, rent billing, and records management while collaborating with property managers, maintenance teams, and external partners to ensure timely, accurate processing and compliant documentation.