Real Estate Agent Services Administrator II

PenFed Credit Union; Richmond (VA); On-site; USD 24,000 - 48,000; Full time

Job summary

Berkshire Hathaway HomeServices PenFed Realty (PenFed Realty) in Richmond, Virginia is seeking a Real Estate Agent Services Administrator II to provide operational, recruitment and administrative support to the Branch Manager and Sales Professionals of the office.

The role emphasizes collaboration with management, onboarding of new agents, managing listings and settlements, and contributing to advertising and social media initiatives, with a focus on organization, communication and compliance.

Qualifications

• Bachelor’s degree preferred or equivalent experience.
• 5–7 years related experience; real estate/mortgage/title preferred.
• Proficient in Microsoft Office; Excel, Word, PowerPoint.
• Strong communication, organization and multitasking skills.
• Experience with AI is a plus.

Responsibilities

• Coordinate with Branch Management to create and execute agent recruiting campaigns.
• Engage potential agents in our agent acquisition pipeline.
• First point of contact for onboarding new agents.
• Liaise with management and new agents on 3–6 months of success management.
• Provide day-to-day office operations support and back-up for multiple offices.
• Maintain listings, sales, settlements, and related processes.
• Compile sales figures and forward to Corporate HQ as needed.
• Maintain MLS records for agent management.
• Support offices with supplies, billing, and event coordination.
• Assist with advertising, marketing and social media initiatives.
• Ensure compliance with federal, state and local laws and policies.

Skills

Microsoft Office

Communication skills

Multitasking

Organizational skills

Interpersonal skills

AI experience

Canva proficiency

Social media marketing

Education

Bachelor’s Degree in related field

Tools

Excel

Word

PowerPoint

Email

Job description

Berkshire Hathaway HomeServices PenFed Realty (PenFed Realty), a wholly owned subsidiary of PenFed Credit Union (PenFed), is hiring a Real Estate Agent Services Administrator II to work onsite at our Richmond, Virginia office.The primary purpose of this job is to provide operational, recruitment and administrative support to the Branch Manager and Sales Professionals of Berkshire Hathaway HomeServices PenFed Realty.

Equivalent combination of education and experience is considered.

• Bachelor’s Degree in related field preferred or a combination of education and experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions.
• Minimum of five to seven (5-7) years of related experience is required. Real estate, mortgage or title experience preferred.
• Highly proficient in Microsoft Office (Excel, Word, Power Point, email)
• Skilled in social media marketing and profiency with Canva desired
• Excellent business communication skills and ability to multi-task are critical.
• Accounting and/or bookkeeping experience helpful.
• Strong organizational and interpersonal skills required.
• Experience using A.I. preferred.

Supervisory Responsibility

This position will not supervise employees.

Licenses and Certifications

There are no licenses and certifications required for this position.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*

Travel

Limited travel to various worksites is required.

Pay Transparency

Pay TransparencyThe anticipated starting hourly range for this role is $17.74- $34.76This position is eligible for an organizational performance based annual bonus, subject to board discretion and approval.This position is eligible for an individual performance based annual bonus.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Coordinate with Branch Management to create and execute on agent recruiting campaigns (proposals, reports for agents, etc.) for multiple offices.

• Use discretion to engage potential agents who are in our agent acquisition pipeline.

• First point of contact for all new agent onboarding.

• Liaise with management team and new agents on three to six (3-6) months’ new agent success management.

• Assist Branch Manager in the day-to-day operations of the office(s).

• Provide backup support for multiple offices as needed.

• Maintain listings, sales, settlements, and processes.

• Compile competitive brokers' sales figures on a regular basis and forwards to Corporate Headquarters as needed or requested.

• Maintain records on all MLS functions such as agent additions, terminations, and transfers.

• Provide support for the assigned offices in a variety of areas including but not limited to, ordering supplies and materials, processing checks, processing listings/contracts/settlements, agent processing, greeting visitors, and answering office phones.

• Provide administrative support for real estate sales in a variety of areas including, but not limited to, scheduling meetings and events, processing billing, maintaining rosters, compiling monthly reports, and administration of company programs including technology tools.

• Interact with Agents, staff and clients providing assistance and support as needed.

• Assist with development and implementation of advertising, marketing, and social media initiatives.

• Assist with maintaining compliance with all applicable federal, state and local laws, regulations and ordinances by abiding by compliance programs and all policies, procedures, rules and regulations.