Readymix Disptacher

Callanan Industries, Inc.; City of Albany (NY); On-site; USD 37,000 - 40,000; Full time

Benefits offered by this job

Medical, dental and disability

Group retirement savings program

Health and wellness programs

Growth and internal promotion culture

Job summary

Callanan Industries, Inc., a CRH Company, is seeking a customer service/dispatch professional to join our Albany team. You will take and process orders for ready-mixed concrete, schedule deliveries, and deliver exceptional service to customers in a fast-paced environment.

You will collaborate with all departments, generate and send reports, and keep the Customer Service/Dispatch Manager informed of issues. The role requires energy, strong computer skills, and willingness to work overtime,

Qualifications

• High school graduate or equivalent.
• Customer service experience.
• Dispatch experience is preferred.
• Readymix experience is preferred.

Responsibilities

• Take and process customer orders for ready-mixed concrete
• Schedule orders and dispatch trucks
• Communicate with customers and provide exceptional customer service
• Collaborate with all departments
• Organize and send requested reports and/or order information to customers
• Keep the Customer Service/Dispatch Manager and sales department informed of problems or concerns throughout the day that may require their knowledge or attention
• Communicate directly with the Customer Service/Dispatch Manager regarding any available delivery slots when the schedule books up
• Other duties as assigned

Skills

Strong computer skills

Attention to detail

Independent work

Education

High school diploma or equivalent

Job description

Callanan Industries Inc., a CRH Company, is a leading supplier of paving materials and construction services in New York State. We provide a complete range of high-quality aggregates, asphalt, ready-mix concrete products, and construction paving services to state, federal, municipal, commercial, and private customers. Callanan has been in business since 1883 and would not have such a long and successful track record were it not for our employees. We consider our employees our greatest strength, and we constantly strive to improve as an employer. We live by the saying, "We Make Safety Our Family Business." Safety is a core value, and employees support one another to promote a culture of safety throughout the company.

Job Description Summary

This position requires the employee to perform a wide variety of functions including, but not limited to, the following:

• Take and process customer orders for ready-mixed concrete
• Schedule orders and dispatch trucks
• Communicate with customers and provide exceptional customer service
• Collaborate with all departments
• Organize and send requested reports and/or order information to customers
• Keep the Customer Service/Dispatch Manager and sales department informed of problems or concerns throughout the day that may require their knowledge or attention
• Communicate directly with the Customer Service/Dispatch Manager regarding any available delivery slots when the schedule books up
• Other duties as assigned

Requirements

• Candidate must be energetic and customer friendly with the ability to work in a fast paced team atmosphere that focuses around the customer in the concrete & construction industry.
• Strong computer skills
• Strong attention to detail
• Demonstrate the ability to work independently, without direct supervision
• Demonstrate good performance, safety and attendance
• Demonstrate the willingness to work overtime and weekends/holidays, especially during the summer season
• Demonstrates ability to work and communicate well with Supervisors, Dispatchers, Drivers and other employees
• Demonstrate the ability to conform to and maintain MSHA, OSHA, DOT and all other company or governmental state rules and regulations.
• Pre employment screenings are required.
• Regular and predictable attendance at assigned times is required

Education/Experience

• High school graduate or equivalent
• Customer service experience
• Dispatch experience is preferred
• Readymix experience is preferred

What CRH Offers You

• Pay range is $27.00-$29.00/hour
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• A culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.

Callanan Industries, Inc., a CRH Company, is an Affir… Employer.

EOE/Vet/Disability