Ready-Mix Dispatcher: Fast, Customer-Focused Scheduling

Callanan Industries, Inc.; City of Albany (NY); On-site; USD 37,000 - 40,000; Full time

Benefits offered by this job

Medical, dental and disability

Group retirement savings program

Health and wellness programs

Growth and internal promotion culture

Job summary

Callanan Industries, Inc., a CRH Company, is seeking a customer service/dispatch professional to join our Albany team. You will take and process orders for ready-mixed concrete, schedule deliveries, and deliver exceptional service to customers in a fast-paced environment.

You will collaborate with all departments, generate and send reports, and keep the Customer Service/Dispatch Manager informed of issues. The role requires energy, strong computer skills, and willingness to work overtime,

Qualifications

• High school graduate or equivalent.
• Customer service experience.
• Dispatch experience is preferred.
• Readymix experience is preferred.

Responsibilities

• Take and process customer orders for ready-mixed concrete
• Schedule orders and dispatch trucks
• Communicate with customers and provide exceptional customer service
• Collaborate with all departments
• Organize and send requested reports and/or order information to customers
• Keep the Customer Service/Dispatch Manager and sales department informed of problems or concerns throughout the day that may require their knowledge or attention
• Communicate directly with the Customer Service/Dispatch Manager regarding any available delivery slots when the schedule books up
• Other duties as assigned

Skills

Strong computer skills

Attention to detail

Independent work

Education

High school diploma or equivalent

Job description

Callanan Industries, Inc., a CRH Company, is seeking a customer service/dispatch professional to join our Albany team. You will take and process orders for ready-mixed concrete, schedule deliveries, and deliver exceptional service to customers in a fast-paced environment.

You will collaborate with all departments, generate and send reports, and keep the Customer Service/Dispatch Manager informed of issues. The role requires energy, strong computer skills, and willingness to work overtime,