Dispatcher

CRH International; East Wenatchee (WA); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Prescription

401k with company match & profit share

Generous PTO

Professional development opportunities

Tuition reimbursement program

Employee assistance program

Life insurance

Short- & long-term disability

Internal mobility opportunities

Community engagement opportunities

Job summary

American Rock Products is seeking a Customer Service/Logistics Coordinator to join our team. You will manage daily deliveries, assist customers, and coordinate with drivers, sales, and operations to ensure accurate, timely service in a fast-paced environment.

Training is provided; if you bring strong communication, organization, and problem-solving skills, you’ll help us keep communities supplied and customers satisfied as part of the CRH family.

Qualifications

• High school diploma or GED required with multitasking ability.
• Strong communication with all departments and customers by phone/in person.
• Detail-oriented, thorough, and able to work extended hours when needed.
• Proficient with Windows applications and typing speed.
• Excellent organizational, customer service and telephone skills.
• Strong written and oral communication with attention to detail.
• Able to work well in a high-stress environment and small team.
• Capability to handle problems professionally and calmly.

Responsibilities

• Answer customer and driver calls in a timely and professional manner.
• Schedule and track orders and deliveries.
• Prepare daily schedule for next-day deliveries outlining equipment, personnel, and material.
• Coordinate deliveries with customers, sales, quality control, operators and others as required.
• Maintain knowledge of city streets to assist drivers locating job sites.
• Develop a positive rapport with Ready Mix Drivers, team members and customers.
• Schedule, dispatch and control drivers to meet demand while maintaining safety and efficiency.
• Work overtime and varying shifts including early mornings, late afternoons and Saturdays.
• Record accurate delivery and product information; enter daily times for drivers.
• Ensure accurate data entry into the dispatch system; negotiate delivery times if needed.
• Communicate with supervisors about material issues and potential hazards.
• Assist with other duties as required to meet business needs.

Skills

Multitasking

Communication skills

Detail oriented

Customer service

Team player

Problem solving

Organization

Typing skills

High-stress tolerance

Office software

Education

High school diploma or GED

Tools

Microsoft Windows applications

Job description

Job ID: 530667

American Rock Products., a CRH company, is a member of the CRH West Division family, values a culture of growth, development, and internal promotion. We are a dynamic, growth-oriented, national aggregate, asphalt, concrete, and construction family of companies. For over 80 years, we have worked to be the preferred source of quality rock products, concrete, asphalt paving, and construction services. We have been recognized by numerous organizations for our commitment to safety, customer service, and innovation.

Position Overview

Whether you’re looking for an opportunity to break into the construction industry, or looking for the next step in your career, our team can provide you with a fun and challenging opportunity to grow with an industry leader. In this role, you’ll coordinate daily deliveries with our customers, and provide answers and solutions to various customer requests. You’ll work with a team to provide top-tier customer service, playing an integral part as we work together to build our communities. We work hard, and we have fun doing it!

If you’re someone that takes pride in your customer service skills, enjoys finding creative solutions to customer requests, and thrives in a fast-paced environment, you’ll feel right at home here with our family. Limited experience? No worries! We’ll assist with training to provide you with the skills you need to be successful. If you’ve got the drive, we’ll help you to reach your goals.

Wage Range

$23.00 - $26.70/hr DOE w/ potential for overtime.

Company Benefits

• Family Culture – We treat our team like family
• Medical/Dental/Vision/Prescription
• Generous Paid Time Off
• 401k with 5% company match & profit sharing
• Potential for Overtime
• Opportunities for Internal Mobility
• Professional Development Opportunities
• Training Provided
• Tuition Reimbursement Program - We'll assist with continuing education that aligns with your career goals
• Employee Assistance Program
• Company Paid Life Insurance
• Short- & Long-Term Disability
• Earn More with our Employee Referral Program
• Company Discounts on products, goods, services, electronics, automotive, travel & more!
• Opportunities for Community Engagement

Key Responsibilities (Essential Duties And Functions)

• Answer’s customer and driver calls in a timely and professional manner
• Schedules and tracks orders and deliveries.
• Prepare daily schedule for next-day deliveries outlining equipment, personnel, and material needed.
• Coordinate deliveries with customers, sales, quality control, operators and other personnel as required regarding special materials needed, customer requirements, plant, and material availability.
• Maintain working knowledge of city streets and surrounding areas to assist drivers in locating specific job sites.
• Develop a positive rapport with Ready Mix Drivers, Team members and the customers
• Schedule, dispatch and control the appropriate level of drivers required to satisfy customer demand while maintaining safety and efficiency goals established by the company
• Must be able to work overtime and varying shift including early mornings, late afternoons and Saturdays
• Record accurate deliver and product information on order, negotiates delivery times with customers
• Enters daily time for all drivers utilizing a time entry system.
• Attention to detail is imperative to accurately record delivery and product information into command dispatch system with ability to negotiate delivery times with customers
• Must be able to perform in high call volume situations while multitasking with plants, team members in the office while sitting for long periods of time
• Take action to avoid potential hazards or obstructions.
• Other tasks and duties as assigned to meet business needs.
• Promptly communicate with supervisors on any flaws in material.

Other Requirements

• Strict adherence to safety requirements and procedures as outlined in the Manual of Safety Practices and Procedures
• Strict adherence to Company policies and procedures as outlined in Employee Handbook
• Willingness to work in a team environment and assist co-workers or supervisors with other duties as required
• Timely and regular attendance is an expectation and essential function of this position
• Employees will be held accountable for adhering to the workplace schedule
• This position is subject to pre-employment drug screen
• Participate in and promote an inclusive work environment

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Minimum Qualifications

• High school diploma or general education degree (GED)
• Demonstrates ability to multi-task and prioritize workloads in a fast paced environment.
• Demonstrates ability to communicate effectively with all departments and customers on the phone and in person.
• Detailed-oriented and thorough in all duties and be able to work extended hours when needed.
• Proficient with Microsoft Windows applications, ideally having exceptional typing skills
• Excellent organizational, customer service and telephone skills.
• Strong written and oral communication skills with high attention to detail.
• Ability to work well in a high stress environment.
• Ability to perform well in a small team environment.
• Ability to deal with problems as the arise in a professional and courteous manner

Preferred Qualifications

• One to two years related experience in call center or customer service position preferred
• Trucking related industry experience preferred
• Bilingual (English/Spanish) preferred.

Work Environment

• Office setting
• This position is a largely sedentary; however, caution needs to be taken when lifting files, boxes, opening file cabinet drawers
• To avoid injuries to hands, back, and neck, proper ergonomics should be maintained while working at desk/workstation
• Ability to sit and stand for extended periods of time

The statements included in this job description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. Other duties may be assigned as required. Requirements for this job are subject to modification by the Company and its designees, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

American Rock Products, a CRH Company, is an affirmative action and equal opportunity employer.

EOE/Vet/Disability

CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

AI tools may be used in certain stages of the employment lifecycle, such as candidate review; however, all final employment decisions will be made by a person.