Reading Room Specialist, Radiology

UPMC; Pittsburgh (Allegheny County); On-site; USD 32,000 - 46,000; Full time

Job summary

UPMC Reading Room Specialist is sought to support radiologists and clinical staff in a high-volume healthcare setting. You will manage communications, coordinate imaging requests, and keep radiology files and protocols organized to ensure timely dictation within 24 hours.

The ideal candidate has a high school diploma, strong communication and attention to detail, and customer-service skills, with some radiology system experience preferred in a collaborative team.

Qualifications

• High school diploma or equivalent.
• Minimal typing skills are required.
• 6 months experience within the Radiology Department is preferred.
• Efficient use and/or knowledge of the Radiology Information System.

Responsibilities

• Build trust by offering helpful information or solutions to conflicts respectfully.
• Manage difficult or emotional customer situations and respond promptly.
• Prioritize and organize multiple duties in a rapidly changing environment.
• Maintain all radiology files in an organized manner.
• Communicate effectively with the healthcare team, verbally and in writing.

Skills

Communication skills

Attention to detail

Organizational skills

Teamwork

Customer service

Empathy

Problem solving

Education

High school diploma or equivalent

Tools

Radiology Information System

Stentor

Job description

We're looking for a Reading Room Specialist to join our growing team! This position is responsible for managing incoming communications, coordinating imaging-related requests, supporting radiologists and clinical staff, and maintaining efficient department operations. Successful candidates will possess strong communication skills, exceptional attention to detail, and the ability to thrive in a collaborative, high-volume healthcare setting. If you enjoy solving problems, helping others, and contributing to quality patient care, we encourage you to apply.

Purpose:

Maintain operations in the radiology reading areas. Provide an organized work area in the reading room. Ensure that the radiologist's needs are met and ensure all radiology exams are dictated within twenty-four hours.

Responsibilities:

• Build trust by offering helpful information or solutions to real or potential conflicts/problems respectfully, avoiding blame.
• Manage difficult or emotional customer situations and responds promptly to customer needs.
• Prioritize and organize multiple duties in a constantly changing environment.
• Available for duty according to department guidelines for unscheduled absences, punctuality and manpower requirements.
• Perform job functions thoroughly and accurately.
• Solicit questions to ensure understanding in a manner that preserves the patient's dignity.
• Seek increased responsibilities.
• Develop teamwork.
• Communicate effectively and concisely with all members of the healthcare team, verbally and in writing.
• Participate in quality improvement activities.
• Manage difficult or emotional customer situations and responds promptly to customer needs.
• Articulate an understand patient's situation/concerns using empathic statements.
• Demonstrate flexibility.
• Exhibit tact, consideration and tolerance for interpersonal differences.
• Maintain all radiology files in an organized manner.
• Communicate effectively and concisely with all members of the healthcare team, verbally and in writing.
• Accept and support change.
• Exhibit objectivity and openness to other views, accept criticism and feedback.
• Listen to, and address the patient's concerns.
• Communicate clearly avoiding jargon and insider terms.
• Maintain appropriate non-verbal's and speak in a welcoming and caring tone.
• Maintain the operations and organization of the reading room including protocol preparation, previous comparison film retrieval, tracking of all patient files.
• Ensure the availability of files requested by all healthcare team customers.
• Successfully manage competency demands.
• Cooperate with other members of the healthcare team.
• Display commitment to service improvement.
• Exhibit sound and accurate judgment.
• Actively seek service recovery solutions that resolve customer complaints and communicate each occurrence with the supervisor.
• Exhibit good listening skills.
• Display positive outlook and pleasant demeanor.
• Establish and maintain effective working relationships with patients, family members, physicians, and staff.
• Put success of team above own interests.
• Look continually for opportunities to improve processes and systems.
• Undertake self-development activities.
• Make decisions based on situational assessment.
• Demonstrate clinical competency.
• Provide films or CD for customers or healthcare team via Stentor.
• Contribute to building a positive team spirit by assisting co-workers and offering assistance on an ongoing basis.
• Demonstrate interpersonal skills.
• Establish and maintain an atmosphere of caring and support for patients, visitors, medical staff and co-workers.
• Provide service excellence in all areas.

High school diploma or equivalent. Minimal typing skills are required. The Reading Room Specialist must demonstrate good organizational and communication skills. 6 months experience within the Radiology Department is preferred along with the efficient use and/or knowledge of the Radiology Information System.

Licensure, Certifications, and Clearances:

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran