Reading Room Assistant - Reading Room

University of California, San Francisco; San Francisco (CA); On-site; USD 34,000 - 44,000; Full time

Job summary

UCSF Health in San Francisco is seeking a Reading Room Assistant to help run the Radiology Reading Room under supervision. You will triage calls, coordinate image sharing, and support scheduling and communications.

The role emphasizes data-driven support, confidentiality, and flexibility, with duties spanning correspondence, On Call lists, and adherence to regulatory standards to help radiologists focus on clinical tasks.

Qualifications

• High School Diploma with 4 years related administrative experience.
• Proficiency in MS Word, Excel, PowerPoint and Adobe Acrobat under tight deadlines.
• Strong writing, independent problem solving, organization and time management.
• Ability to manage multiple projects, meet deadlines, and work independently.
• Maintain confidentiality with discretion and professional interaction at all levels.
• Proficiency in online systems such as Qgenda, Amion, E*Value and Apex.
• Flexible schedule including weekdays, weekends and evenings as needed.

Responsibilities

• Triage inbound calls to Radiologists and place outbound calls on their behalf.
• Triage patient study image sharing inbound and outbound.
• Manage email correspondence and documentation.
• Maintain and update daily On Call lists for Radiologists.
• Assist scheduling team with patient appointment scheduling.
• Handle outgoing/incoming communications for urgent findings and verbal consults.
• Monitor regulatory and policy compliance and analyze imaging process metrics.

Skills

MS Word

Excel

PowerPoint

Adobe Acrobat

Time management

Communication

Education

High School Diploma with 4 years admin experience

BA/BS degree preferred

Tools

Qgenda

Amion

E Value

Apex

Job description

Job Description

Under supervision and guided by the procedures of the Department of Radiology, the Reading Room Assistant is responsible for the daily operation of the Radiologist Reading Room within the Radiology department.

Responsibilities Include But Are Not Limited To

• Triage inbound calls to the Radiologists
• Place outbound calls on behalf of the Radiologists
• Triage Patient study image sharing (inbound and outbound)
• Manage email correspondence and documentation
• Maintain and update daily On Call lists for Radiologists
• Facilitate requests for changes to orders received from the Radiologist back to original ordering provider or the scheduling department.
• With limited supervision, this individual will perform ancillary tasks that allow radiologists to focus on their primary clinical functions. These tasks include handling outgoing communications (such as notification of clinicians for critical, urgent, and unexpected findings) and incoming communications (such as walk-in and phone call requests from referring physicians for preliminary findings and verbal consults).
• Monitor reading room and radiologist activities to include regulatory and policy compliance and service standards. By preparing and analyzing the critical metrics in the entire imaging process (exam request to final report), the individual will make data-driven suggestions to improve the delivery of care.
• Support scheduling team with patient appointment scheduling.

Performs and/or supervises one or more general and specialized clerical and administrative services essential to the operation of all University departments; and performs other related duties as required. Regularly works on tasks that are varied and complex. Applies full range of specialized skills and job knowledge; frequently adapts procedures, techniques, tools, materials, and/or equipment to meet specialized needs; may serve as lead; performs broad and/or focused assignments under general supervision; originality and ingenuity are often required to help establish procedures in functional area; relies on experience and judgment to plan and accomplish assigned tasks. Covered under University series concept/job specification for classification 4722. Under general direction, works on operational and/or procedural assignments that require the exercise of considerable discretion and independent judgment. Understands implications of work and makes recommendations for solutions. Determines methods and procedures on new assignments.

Qualifications

• High School Diploma including four years of related administrative experience; or an equivalent combination of education and experience
• Highly proficient working with MS Word, Excel, Power Point and Adobe Acrobat is required to execute job responsibilities under very tight deadlines.Includes the proven ability to develop spreadsheets, learn and use new software, independently draft correspondence and create PowerPoint presentations
• Demonstrated professional skills including advanced writing, independent problem solving, superior organization and time management skills are used on a regular basis
• Ability to manage multiple projects simultaneously, meet competing deadlines, be resourceful and work independently with minimal supervision, but also participate effectively as part of a collaborative team
• Demonstrated ability to effectively work with individuals at all levels; ability to demonstrate a high degree of confidentiality and discretion, and demonstrate flexibility with the ability to work with diverse personalities
• Ability to follow through and complete verbal and written protocols and or directions
• Ability to become proficient in several online systems; i.e., Qgenda, Amion, E*Value, Apex
• Demonstrated proven experience in providing high level executive support requiring confidentiality, discretion and good judgment
• Ability to work a flexible schedule, including weekday, weekends and evenings, depending on business needs

Preferred Qualifications

• BA or BS Degree in related field
• Familiarity with agency and UCSF policies regarding purchasing and reporting, restricted costs and general spending & carry-forward guidelines.
• Prior experience organizing meetings, including travel arrangements, logistics and expense reimbursement