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A & B Healthcare ltd; United States; Remote; USD 34,000 - 47,000; Full time

Job summary

A&B Healthcare Ltd is a dynamic home-based care provider seeking a local Virtual Care Coordinator in the East Riding of Yorkshire. The role focuses on out-of-hours care coordination, ensuring seamless communication between clients, families and care teams from remote locations and in-person settings.

You will manage urgent and routine requests, maintain records, and adjust scheduling to meet fluctuating needs while delivering empathetic support to clients during emergencies outside standard

Responsibilities

• Act as the primary point of contact for staff, clients and their families during out-of-hours periods, including evenings, nights, weekends, and holidays
• Coordinate urgent and routine care requests efficiently, ensuring timely responses and appropriate action plans
• Communicate clearly with care staff, healthcare professionals, and family members to relay important information and updates
• Maintain accurate records of all interactions and incidents in compliance with company policies
• Support scheduling adjustments and resource allocation to meet fluctuating client needs during out-of-hours shifts
• Provide reassurance and empathetic support to clients experiencing emergencies or distress outside standard hours

Job description

Virtual care coordination and out-of-hours support

A&B Healthcare Ltd is a dynamic, family-run organisation dedicated to providing compassionate home-based care. We strive to deliver a high standard of support that feels like an extension of family, offering an alternative to residential care for our clients within the comfort of their own homes.

We are seeking a local based (East Riding of Yorkshire), energetic and detail-oriented Virtual Care Coordinator to join our team in delivering out-of-hours support and coordinating care services remotely. This vital role involves managing client needs outside regular hours, ensuring seamless communication between clients, families, and care teams, and providing exceptional support that enhances the wellbeing of those we care for.

Responsibilities:

Act as the primary point of contact for staff, clients and their families during out-of-hours periods, including evenings, nights, weekends, and holidays

Coordinate urgent and routine care requests efficiently, ensuring timely responses and appropriate action plans

Communicate clearly with care staff, healthcare professionals, and family members to relay important information and updates

Maintain accurate records of all interactions and incidents in compliance with company policies

Support scheduling adjustments and resource allocation to meet fluctuating client needs during out-of-hours shifts

Provide reassurance and empathetic support to clients experiencing emergencies or distress outside standard hours

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Ceredigion County Council Direct Payment Support Service