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A T R Ltd; North Carolina; On-site; USD 30,000 - 42,000; Full time

Job summary

A T R Ltd in the United States is seeking a Customer Services Assistant to provide high-quality customer service and administrative support within a busy team.

You will handle enquiries across telephone, email, webform and in person, support service delivery, and help organise meetings, events and documentation.

This role requires strong communication, organisation and a proactive approach to keeping office systems accurate and efficient.

Responsibilities

• Act as the first point of contact for customer enquiries, providing a professional and helpful service.
• Respond to and track enquiries received by telephone, email, webform and face-to-face.
• Provide general administrative and technical support to assist with the delivery of services, events and projects.
• Maintain office systems, records and processes, ensuring services operate efficiently.
• Support the organisation of meetings and events, including room preparation, equipment, catering and attendee registration.
• Provide administrative support to managers and colleagues, including raising purchase orders and processing documentation.
• Assist with presentations, briefing documents, reports, incoming post and outgoing correspondence.
• Coordinate event-related arrangements, including travel, invitations, tickets and supporting documentation.

Job description

We are hiring for a Customer Services Assistant to provide high-quality customer service and administrative support within a busy team. The role will involve handling enquiries, supporting customers across multiple communication channels and maintaining accurate office systems.

• Act as the first point of contact for customer enquiries, providing a professional and helpful service.
• Respond to and track enquiries received by telephone, email, webform and face-to-face.
• Provide general administrative and technical support to assist with the delivery of services, events and projects.
• Maintain office systems, records and processes, ensuring services operate efficiently.
• Support the organisation of meetings and events, including room preparation, equipment, catering and attendee registration.
• Provide administrative support to managers and colleagues, including raising purchase orders and processing documentation.
• Assist with presentations, briefing documents, reports, incoming post and outgoing correspondence.
• Coordinate event-related arrangements, including travel, invitations, tickets and supporting documentation.