Patient Coordinator

CHEC; Sheffield (TX); On-site; USD 29,844 - 36,477; Full time

Benefits offered by this job

23 days holidays plus bank holidays

Company pension

Gym membership discounts

Job summary

CHEC in Sheffield is seeking a Patient Coordinator to be the first point of contact for patients, ensuring a high standard of care. This role involves greeting patients, handling calls regarding appointments, and performing various administrative duties.

Successful candidates will have strong interpersonal skills, an empathetic approach, and be proficient in Microsoft Office. Benefits include 23 days holiday, a pension scheme, and employee discounts.

Qualifications

• Ability to empathise with patients and demonstrate genuine care.
• Excellent telephone manner.
• Self-motivated and able to prioritise work independently.

Responsibilities

• Meet & greet patients as the first point of contact.
• Provide advice to patients about services available.
• Maintain high standards of patient care at all times.

Skills

Empathy

Communication skills

Organisational skills

Microsoft Office proficiency

Job description

Job Title: Patient Coordinator

Location: Sheffield

Contract Type: Permanent

Hours: 37.5 hours a week (7:30am to 5:30pm, 4 days per week)

Salary: £24,784.50

About the Role

An exciting opportunity has arisen for someone who enjoys working with people, building relationships and is passionate about providing excellent care to our patients. The focus of the role is working on our reception, being the first point of contact for our patients. You will be responsible for meeting patients, taking inbound and making outbound calls to patients about their appointments. You will perform administration duties as they arise whilst following processes and procedures.

Responsibilities

• Meet & greet patients
• Support patients and be first point of contact
• Maintain high standards of patient care at all times, responding sensitively to patients who are emotional and/or distressed
• Provide advice to patients about the services we provide which are available to them
• Use communication skills including empathy, tact, and reassurance in handling all calls
• Maintain a robust approach to data quality and patient confidentiality

What You’ll Bring To The Role

• Natural ability to empathise with patients and demonstrate a genuine care
• Good communication and strong interpersonal skills
• Excellent telephone manner
• Excellent organisational skills and attention to detail
• Highly proficient in Microsoft Office and other systems
• Ability to learn and adapt to new internal systems
• Self‑motivated and self‑starter with the ability to prioritise and schedule work independently
• Approachable and friendly manner to welcome our patients into our hospitals and clinics

Benefits

• 23 days holidays plus bank holidays
• Buy and sell annual leave scheme
• Refer a friend scheme
• Company pension
• Company sick pay scheme
• Life assurance scheme
• Bluelight Card - 100’s of discount and cashback options
• Performance review with a training and development plan
• Employee discounts portal
• Gym membership discounts
• Cycle to work scheme
• Tech scheme
• MediCash - Health cash plan