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Perfect Placement UK Ltd; Alton (IL); On-site; USD 41,000 - 68,000; Full time

Benefits offered by this job

Performance incentives

Job summary

Perfect Placement UK Ltd is seeking a Service Manager for a well-established automotive garage in Alton, Hampshire. You will oversee the service department, drive customer satisfaction, and lead daily operations to maintain high service standards.

We require proven experience as a Service Manager or senior service advisor, with strong leadership and top-notch communication. The role offers a competitive salary up to £50,000 plus performance-related incentives and a stable, full-time permanent

Qualifications

• Proven experience as automotive Service Manager or senior service advisor.
• Strong organisational skills for a busy service department.
• Ability to adapt to new systems in a tech-driven environment.
• Excellent communication and customer-centric approach.
• Leadership qualities to motivate a team.

Responsibilities

• Managing inbound and outbound customer communications effectively.
• Coordinating and scheduling service bookings in your role as Service Manager.
• Handling customer bookings, payments, and ensuring the completion of mechanical work.
• Assisting in the implementation of new systems to enhance operational efficiency.
• Overseeing daily garage operations, ensuring smooth workflow and high service standards.
• Leading initiatives to streamline office procedures and support business growth.

Skills

Service Manager experience

Customer-focused leadership

Team leadership

Strong communication

Job description

We are recruiting for a Service Manager to join a well-established automotive garage in Alton, Hampshire. This is a distinctive opportunity for an experienced professional to take on a leadership role, overseeing daily operations while driving customer satisfaction within a forward-thinking company.

As Service Manager, you will be responsible for managing the service department, streamlining processes, and motivating the team to achieve excellence.

• Salary of up to £50,000 plus performance-related incentives
• Full-time, permanent position with standard hours (8:00 am - 5:30 pm, Monday to Friday)
• Modern operating environment, utilising the latest customer management software, including Techman CRM
• Supportive management committed to innovation and growth
• Opportunity to influence operational improvements and departmental procedures

Duties:

• Managing inbound and outbound customer communications effectively
• Coordinating and scheduling service bookings in your role as Service Manager
• Handling customer bookings, payments, and ensuring the completion of mechanical work
• Assisting in the implementation of new systems to enhance operational efficiency
• Overseeing daily garage operations, ensuring smooth workflow and high service standards
• Leading initiatives to streamline office procedures and support business growth

Requirements:

• Proven experience as an automotive Service Manager, senior service advisor, or equivalent managerial role within the motor trade
• Strong organisational skills and the ability to manage a busy service department
• Adaptability to new systems, especially in a modern, technology-driven environment
• Excellent communication skills with a customer-centric approach
• Leadership qualities with the capability to motivate and direct a team
• Demonstrable ability to manage operational activities effectively in the role of Service Manager

This role offers the chance to develop your career in a dynamic environment that values innovation and professional growth.