Assistant Manager

Halfords Group PLC; Town of Highland (NY); On-site; USD 47,000 - 57,000; Full time

Benefits offered by this job

5.6 weeks’ annual leave

Up to 50% off garage bills

25% off Halfords products

Discounts on groceries, shopping, etc.

Family & Friends Discount Events

Trade Price Bike & Cycle to Work

Job summary

Halfords Group PLC in Wick is seeking an Assistant Manager to work with the Centre Manager, driving profitability while focusing on the customer journey.

You'll split time between the workshop and management tasks, coaching colleagues and delivering high levels of service. This role includes a base salary of £35,000 with an uncapped bonus up to £7,400 and a rewarding progression path.

Qualifications

• Proven ability to deliver high levels of customer satisfaction through effective management and leadership.
• Experience in coaching, training, and developing colleagues in the moment.
• Strong technical/mechanical knowledge, ideally Level 2/3 in Light Vehicle Maintenance or equivalent experience.
• Solid understanding of workshop operations, diagnostics, and vehicle maintenance processes.
• Bring your own set of tools and put them to great use in a busy, well-equipped workshop.
• Experience of maintaining compliance with Health & Safety standards.

Responsibilities

• Assist the Centre Manager with daily sales and customer service.
• Divide time between the workshop and management duties to drive profitability.
• Lead and develop workshop staff to deliver high-quality servicing and repairs.
• Ensure health and safety standards are followed across the workshop.

Skills

Customer service leadership

Coaching & training

Workshop management

Light vehicle maintenance knowledge

Diagnostics & maintenance processes

Driving licence

IT skills

Education

Level 2/3 Light Vehicle Maintenance

Tools

Workshop tools

Job description

Job no: 568114
Work type: Full time
Site: Wick
Categories: Mechanic, Autocentre Management
Location: Highland
Salary: £35,000 - £42,400 per year
Business Area: Autocentres

Ready for the next step in management with the UK’s largest Automotive service, maintenance and repair business and we offer great career opportunities, benefits, and an uncapped bonus scheme!

As an Assistant Manager, you’ll work alongside the Centre Manager to provide productive management and leadership, driving profitability, with firm focus on the customers journey. You will have had previous hands-on experience as a mechanic or management experience in a similar environment as you will be dividing your time between the workshop, working alongside the technicians, and assisting the Centre Manager with daily sales and customer service.

If you have the desire to help drive business performance, passionate about customer experience, and are looking for a long-term career with excellent progression and training schemes, this really could be the perfect opportunity for you, don’t delay apply today!

• On-target earnings up to £42,400
• Comprising a base salary of £35,000
• An uncapped monthly bonus scheme with average additional earnings of £7,400 per year.
• 5 days a week
• Earn extra with our refer a friend scheme – T&C’s Apply.

Benefits Include:

• 5.6 weeks’ annual leave
• Up to 50% off garage bills in our Autocentres and 25% off most our Halfords products in our retail stores
• Discounts on everything from groceries, shopping, insurance, days out, restaurants and more
• Family & Friends Discount Events
• Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme
• Financial planning support via Wagestream - access up to 30% of your salary in advance
• GP Access, 364 days a year, 24 hours a day
• Join the Share save scheme with a 20% discount on shares
• Health Cash Plan – to access wellbeing services and claim back healthcare costs
• Pension Scheme & Life Assurance
• You will be given every opportunity to progress your career at Halfords. This includes access to hybrid training plus the ATA & MOT Tester Qualifications too.

What we’re looking for:

• Proven ability to deliver high levels of customer satisfaction through effective management and leadership
• Experience in coaching, training, and developing colleagues in the moment
• Strong technical/mechanical knowledge, ideally supported by a Level 2 or Level 3 qualification in Light Vehicle Maintenance (or equivalent experience)
• Solid understanding of workshop operations, diagnostics, and vehicle maintenance processes
• Bring your own set of tools and put them to great use in a busy, well-equipped workshop
• Experience of maintaining compliance with Health & Safety standards
• Excellent verbal and written communication skills
• IT proficient, with the ability and willingness to learn in-house systems
• Strong organisational and time management skills
• Full, valid driving licence

We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.

Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.