Assistant Manager

Halfords Careers; Massachusetts; On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Annual leave 5.6 weeks

Garage discount

Cycle to work

Wagestream advance

Refer a friend

Job summary

Halfords is seeking an Assistant Manager for our Garage Services team at a Fusion centre, combining workshop leadership with hands-on customer service and sales. You will work with the Centre Manager to drive profitability and ensure an excellent customer journey in a busy workshop environment.

The role requires strong leadership, technical knowledge, and coaching skills, with opportunity for progression and comprehensive training schemes.

Qualifications

• Proven ability to deliver high levels of customer satisfaction through effective management and leadership.
• Experience in coaching, training, and developing colleagues in the moment.
• Strong technical/mechanical knowledge, ideally supported by a Level 2 or Level 3 qualification in Light Vehicle Maintenance (or equivalent experience).
• Solid understanding of workshop operations, diagnostics, and vehicle maintenance processes.
• Bring your own set of tools and put them to great use in a busy, well‑equipped workshop.
• Experience of maintaining compliance with Health & Safety standards.
• Excellent verbal and written communication skills.
• IT proficient, with the ability and willingness to learn in-house systems.
• Strong organisational and time management skills.
• Full, valid driving licence.

Responsibilities

• Provide productive management and leadership to drive profitability and customer experience.
• Divide time between the workshop with technicians and daily sales/customer service tasks alongside the Centre Manager.
• Help drive business performance, with focus on the customer journey and long-term progression.

Skills

Leadership

Coaching & Training

Customer Service

Diagnostics

Workshop Knowledge

Driving Licence

Education

Level 2/3 Light Vehicle Maintenance

Tools

Workshop tools

Job description

This is a really exciting time to join our Halfords Garage Services team. You will be working at one of our new Fusion centres; it will be upgraded with the latest facilities to lead the way in providing a first-class customer experience and a great working environment, where you’ll play a pivotal role in driving the centres success.

Ready for the next step in management with the UK’s largest Automotive service, maintenance and repair business and we offer great career opportunities, benefits, and an uncapped bonus scheme!

As an Assistant Manager, you’ll work alongside the Centre Manager to provide productive management and leadership, driving profitability, with firm focus on the customers journey. You will have had previous hands‑on experience as a mechanic or management experience in a similar environment as you will be dividing your time between the workshop, working alongside the technicians, and assisting the Centre Manager with daily sales and customer service.

If you have the desire to help drive business performance, passionate about customer experience, and are looking for a long‑term career with excellent progression and training schemes, this really could be the perfect opportunity for you, don’t delay.

• On-target earnings up to £40,581
• Comprising a base salary of £33,481
• An uncapped monthly bonus scheme with average additional earnings of £7,100 per year
• 5 days a week (the centre is closed on a Sunday)
• Earn extra with our refer a friend scheme – T&C’s apply.

Benefits Include:

• 5.6 weeks’ annual leave
• Up to 50% off garage bills in our Autocentres and 25% off most our Halfords products in our retail stores
• Discounts on everything from groceries, shopping, insurance, days out, restaurants and more
• Family & Friends Discount Events
• Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme
• Financial planning support via Wagestream - access up to 30% of your salary in advance

What we’re looking for:

• Proven ability to deliver high levels of customer satisfaction through effective management and leadership
• Experience in coaching, training, and developing colleagues in the moment
• Strong technical/mechanical knowledge, ideally supported by a Level 2 or Level 3 qualification in Light Vehicle Maintenance (or equivalent experience)
• Solid understanding of workshop operations, diagnostics, and vehicle maintenance processes
• Bring your own set of tools and put them to great use in a busy, well‑equipped workshop
• Experience of maintaining compliance with Health & Safety standards
• Excellent verbal and written communication skills
• IT proficient, with the ability and willingness to learn in-house systems
• Strong organisational and time management skills
• Full, valid driving licence

We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.

At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.