REACH Before/After School Program Front Desk Assistant

Germantown Athletic Club; Germantown (TN); On-site; USD 16,531 - 20,664; Part time

Job summary

The City of Germantown is seeking dependable individuals to serve as REACH Front Desk Assistants, monitoring the front entrance and following guest procedures and Department of Human Services policies. The REACH Extended School Program is managed by the City's Parks & Recreation Department and serves primary students within Germantown Municipal School District.

Typical duties include greeting families, signing in/out, maintaining records, completing daily reports, and providing staff support

Qualifications

• Must be at least 18 years old with a high school diploma or equivalent.
• Experience working around children is required.
• CPR or First Aid certification or ability to obtain.
• Background checks and physicals will be conducted.
• Ability to work one or both shifts, Monday - Friday.

Responsibilities

• Greet parents and children at the front desk and sign them in/out.
• Maintain child records and registration paperwork.
• Complete daily reports including attendance and payments.
• Handle complaints and referrals to management as needed.
• Provide staff support such as answering phones and filing.
• Follow procedures to safeguard the safety of children.
• Assist with set up and closing procedures.
• Establish open communication with each parent.

Skills

Customer service

Communication

Engaging with parents and children

Education

High school diploma or equivalent

CPR or First Aid certification

Job description

The City of Germantown is an Equal Opportunity Employer committed to an alcohol/drug-free workplace and to providing equal opportunities regardless of race, sex, color, religion, national origin, age or disability.

Organizational Accountability

City of Germantown public servants exist, first and foremost, to protect and enhance the quality of life of those we serve; every position on the Germantown team has a shared responsibility and accountability to fulfill this purpose. Through the constant alignment of individual actions, behaviors and performance with our organization’s values system, Germantown public servants demonstrate a steadfast commitment to the greater mission of Excellence. Every day. The expectation for senior leaders is to model The Germantown Way at all times for those they influence and interact with daily.

Description

The City of Germantown is seeking dependable, dedicated individuals to serve as REACH Front Desk Assistants responsible for monitoring the front entrance and following the school's guest procedures and Department of Human Services policies. The REACH (Recreation-Education-Art- Community-Health) Extended School Program is managed by the City's Parks & Recreation Department and is designed to provide the perfect combination of recreation, education, art, community and health to enrich the educational experience of primary students within the Germantown Municipal School District.

Examples of Duties

Typical Duties Include

• Greet parents and children at the front desk as they arrive
• Sign children in and out following established procedures
• Maintain child records and registration paperwork
• Complete daily reports, including facility, attendance and payment reports
• Handle complaints and comments, referring to appropriate management personnel as needed
• Provide staff support as needed, such as answering phone, filing and making copies
• Follow procedures to safeguard the safety of children
• Assist with the set up and closing procedures
• Establish open communication and good rapport with each parent

Qualifications

Must be at least 18 years of age with a high school diploma or equivalency and have experience working around children. Must be CPR or First Aid Certified or have the ability to obtain. Background checks and physicals will be conducted.

Requirements

• Knowledge of childcare regulations
• Ability to engage with both parents and children
• Ability to maintain positive, effective working relationships
• Proven customer service experience
• Must be able to work one or both shifts, Monday - Friday