Member Services Associate - Early Morning Front Desk

Germantown Athletic Club; Germantown (TN); On-site; USD 16,531 - 22,041; Part time

Job summary

City of Germantown is seeking a Customer Service Rep for a busy front desk to greet guests and provide information on programs and schedules. The role involves handling phone calls, member check-in, and POS transactions in a fast-paced environment.

Qualifications include being at least 16 years old, with preferred customer service experience, and the ability to learn in-house software. CPR/AED certification is not required but could be beneficial.

Qualifications

• Must be at least 16 years of age.
• Customer service experience preferred.
• Energetic personality with excellent interpersonal communication skills.
• Ability to learn to use specialized in-house software and POS system.

Responsibilities

• Greet and assist all guests and members; provide information about the Club and its programs, activities and schedules.
• Answer and transfer phone calls.
• Monitor member computer check-in.
• Enter and process membership information in club software.
• Enter sales transactions at POS for members, including program, service and product payments.
• May assist in closing activities, including reconciling cash drawer.

Skills

Customer service

Interpersonal communication

Teamwork

Computer skills

Tools

In-house software

POS system

Job description

The City of Germantown is an Equal Opportunity Employer committed to an alcohol/drug-free workplace and to providing equal opportunities regardless of race, sex, color, religion, national origin, age or disability.

Organizational Accountability

City of Germantown public servants exist, first and foremost, to protect and enhance the quality of life of those we serve; every position on the Germantown team has a shared responsibility and accountability to fulfill this purpose. Through the constant alignment of individual actions, behaviors and performance with our organization’s values system, Germantown public servants demonstrate a steadfast commitment to our greater mission of Excellence. Every day. The expectation for senior leaders is to model The Germantown Way at all times for those they influence and interact with daily.

Description

Please note, we accept applications for this position on an ongoing basis. Applications will remain on file and will be reviewed only when there are vacancies.

The Customer Service Rep is responsible for delivering excellent customer service in a busy front-desk area.

Shift: 4:30am-9am

Examples of Duties

• Greet and assist all guests and members; provide general information about the Club and its programs, activities and schedules
• Answer and transfer phone calls
• Monitor member computer check-in
• Enter and process membership information using specialized club software
• Enter sales transactions at POS for members, including program, service and product payments
• May perform or assist in performing closing activities, including reconciling cash drawer
  
  

Qualifications

Should be at least 16 years of age; customer service experience preferred

• Must have an energetic personality with excellent interpersonal communication skills
• Skill in using computer and ability to learn to use specialized in-house software
• Ability to work as a team member
• Ability to develop and maintain on-going relationships with club members
  
  

Requirements

EDUCATION AND EXPERIENCE:

Should be at least 16 years of age; customer service experience preferred

Special Requirements

CPR/AED Certified or ability to obtain.

Working Conditions

Work takes place in a busy front desk environment. Work involves standing during shift and extensive interaction with customers in person and on the phone.

Shift: 4:30am-9am