Customer Service, Associate

724 Givex Mexico S.A. de C.V.; Las Vegas (NV); On-site; USD 42,000 - 62,000; Full time

Job summary

Shift4 is seeking a Customer Service Associate to provide front-line support to merchants across multiple channels, resolving inquiries about payments, POS systems, hardware, software, and accounts. This role requires strong communication, technical curiosity, and the ability to manage multiple tasks with clear, professional delivery.

You will troubleshoot terminals and integrated software, escalate complex issues when needed, and document cases to ensure full resolution across all channels.

Qualifications

• Strong verbal and written communication skills.
• Technical curiosity and ability to navigate applications.
• Experience in customer service or technical support (POS, SaaS, FinTech preferred).
• Familiarity with payment processing or hospitality tech is a plus.

Responsibilities

• Answer and resolve customer inquiries regarding payments, billing, hardware, software, and accounts.
• Guide merchants through troubleshooting steps for terminals, POS systems, and integrated software.
• Diagnose issues and escalate complex cases to higher-tier teams when needed.
• Use internal systems and knowledge bases to provide fast, accurate support.
• Document cases and follow up to ensure full resolution across channels.
• Maintain awareness of gateways, POS, APIs, dashboards, CRM, and related tools.

Skills

Verbal and written communication

Technical curiosity

Customer service experience

FinTech knowledge

Job description

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.

Summary: The Customer Service, Associate provides front-line support to merchants across multiple channels, resolving inquiries related to payments, POS systems, hardware, software, and accounts. This role requires technical curiosity, problem-solving skills, and the ability to manage multiple tasks while delivering clear and professional communication.

Responsibilities:

• Answer and resolve customer inquiries regarding payment processing, billing, hardware, software, and accounts.
• Walk merchants through troubleshooting steps for credit card terminals, POS systems, and integrated software platforms.
• Diagnose technical issues and elevate complex cases to higher-tier teams when necessary.
• Use internal systems, knowledge bases, and tools to provide fast and accurate support.
• Educate users on self-service features and digital support tools.
• Document cases and follow up to ensure full resolution.
• Manage multiple communication channels (phone, email, chat, ticketing) efficiently.
• Maintain awareness of payment gateways, POS systems, APIs, backend dashboards, CRM & ticketing platforms, and related tools.

Qualifications:

• Stellar verbal and written communication skills.
• Strong technical curiosity and ability to navigate applications and systems.
• Problem-solving skills with the ability to explain technical concepts clearly.
• Experience in customer service or technical support (POS, call center, SaaS, or FinTech preferred).
• Familiarity with payment processing or restaurant/hospitality technology is a plus.
• Ability to multitask and stay organized in a fast-paced environment.
• Flexibility to work varied shifts in a 24/7/365 support team.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

WELCOME TO THE FUTURE OF COMMERCE

About Shift4 Shift4 (NYSE: FOUR) powers the experience economy, enabling businesses to deliver the moments that matter. Transforming how people shop, dine, stay, and play, Shift4’s commerce technology allows for a seamless experience at any scale. From your neighborhood restaurant to the world’s largest event venues, Shift4 handles billions of transactions annually for hundreds of thousands of businesses around the world. For more information, visit shift4.com.

About Global Blue

Global Blue by Shift4 is the industry leader in Tax Free Shopping solutions, simplifying the tax refund process for international travelers and driving revenue for retailers through a fully integrated commerce experience. As a business partner for the shopping journey, we seamlessly connect shoppers and brands worldwide, powering over 40 million transactions each year. For more information, please visit globalblue.com and shift4.com.

A Global Leader in Financial Technology

75+ Countries $300+ Billion Processed Annually 300,000+ Customers 1,200+ Technology Integrations 5+ Billion Annual Transactions 100+ Payment Methods

Meet the Executive Team

Shift4's experienced senior leadership team helps us push the boundaries of commerce innovation.

Shift4Cares

We take corporate social responsibility seriously and strive to make a positive impact on the world around us. The Shift4 team is committed to making a difference in our local communities through volunteerism and other charitable contributions.

Join Our Team

Our people are our greatest asset, and we’re always looking for driven and innovative individuals to join our fast-growing team.