Payments Support, Associate

724 Givex Mexico S.A. de C.V.; Las Vegas (NV); On-site; USD 42,000 - 54,000; Full time

Job summary

Shift4 is seeking a Payments Support Associate to provide frontline support for Shift4 products, including UTG, One, and POS integrations. You will troubleshoot issues, coordinate with resellers and partners, and maintain accurate records across phone, email, chat, and tickets.

Qualifications include a high school diploma, strong customer service, and the ability to explain technical concepts clearly. This role emphasizes teamwork and adaptability in a fast-paced payments environment.

Qualifications

• Strong customer service, communication, and problem‑solving skills.
• Ability to explain technical concepts clearly and simply.
• Positive, collaborative, and team‑oriented attitude.
• Quick learner with adaptability in a fast‑paced environment.
• PC hardware/software troubleshooting experience.
• Proficiency in Microsoft Office Suite or Google Workspace.

Responsibilities

• Provide customer support via phone, email, chat, and ticketing systems.
• Assist customers with website navigation, statements, contracts, payments, and POS issues.
• Troubleshoot credit card, gift card, and POS processing issues.
• Collaborate with resellers, partners, and internal teams to resolve integration problems.
• Track and document support interactions, maintaining clear and accurate records.
• Stay up-to-date on software updates, product changes, and company policies.
• Manage multiple support tasks efficiently across channels.
• Participate in team meetings and contribute suggestions for process improvements.
• Support departmental goals and 24/7 operations with flexible work hours.
• Perform additional duties as assigned to support overall team success.

Skills

Customer service

Communication

Problem-solving

Technical explanation

Teamwork

PC troubleshooting

Microsoft Office/Google Workspace

Education

High school diploma

Associate degree or tech support experience

Tools

Microsoft Office

Google Workspace

CRM systems

POS knowledge

Job description

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.

Summary

The Payments Support Associate provides frontline support for Shift4 products and services, including Customer Hub, Universal Transaction Gateway (UTG), Shift4 One, and POS integrations. This role assists customers with troubleshooting, problem resolution, and general support inquiries, while collaborating with internal teams, resellers, and partners to ensure seamless operations.

Responsibilities

• Provide customer support via phone, email, chat, and ticketing systems.
• Assist customers with website navigation, statements, contracts, payments, and POS issues.
• Troubleshoot credit card, gift card, and POS processing issues.
• Collaborate with resellers, partners, and internal teams to resolve integration problems.
• Track and document support interactions, maintaining clear and accurate records.
• Stay up-to-date on software updates, product changes, and company policies.
• Manage multiple support tasks efficiently across channels.
• Participate in team meetings and contribute suggestions for process improvements.
• Support departmental goals and 24/7 operations with flexible work hours.
• Perform additional duties as assigned to support overall team success.

Qualifications

• High school diploma or equivalent required; Associate’s degree or relevant tech support experience preferred.
• Strong customer service, communication, and problem-solving skills.
• Ability to explain technical concepts clearly and simply.
• Positive, collaborative, and team-oriented attitude.
• Quick learner with adaptability in a fast-paced environment.
• PC hardware/software troubleshooting experience.
• Proficiency in Microsoft Office Suite or Google Workspace.

Optional Qualifications

• Experience with credit card terminals or POS systems.
• Familiarity with payment processors and settlement procedures.
• Knowledge of Micros/Oracle POS systems.
• Fluency in written and spoken Spanish.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

WELCOME TO THE FUTURE OF COMMERCE

About Shift4 Shift4 (NYSE: FOUR) powers the experience economy, enabling businesses to deliver the moments that matter. Transforming how people shop, dine, stay, and play, Shift4’s commerce technology allows for a seamless experience at any scale. From your neighborhood restaurant to the world’s largest event venues, Shift4 handles billions of transactions annually for hundreds of thousands of businesses around the world. For more information, visit shift4.com.

About Global Blue

Global Blue by Shift4 is the industry leader in Tax Free Shopping solutions, simplifying the tax refund process for international travelers and driving revenue for retailers through a fully integrated commerce experience. As a business partner for the shopping journey, we seamlessly connect shoppers and brands worldwide, powering over 40 million transactions each year. For more information, please visit globalblue.com and shift4.com.

A Global Leader in Financial Technology

• 75+ Countries
• $300+ Billion Processed Annually
• 300,000+ Customers
• 1,200+ Technology Integrations
• 5+ Billion Annual Transactions
• 100+ Payment Methods

Meet the Executive Team Shift4Cares

We take corporate social responsibility serious and strive to make a positive impact on the world around us. The Shift4 team is committed to making a difference in our local communities through volunteerism and other charitable contributions.

Join Our Team

Our people are our greatest asset, and we’re always looking for driven and innovative individuals to join our fast-growing team.