POS Support, Associate

100 Shift4 Payments, LLC; Center Valley (Lehigh County); On-site; USD 42,000 - 64,000; Full time

Job summary

100 Shift4 Payments, LLC is seeking an IT Help Desk professional to support the day-to-day operations of our support department. You will provide assistance via phone, email, and intranet, and help internal users with IT needs such as configuring and deploying computers, mobile devices, and applications.

Responsibilities include supporting merchants on Restaurant Manager’s POS suite, diagnosing issues, recording requests in the ticketing system, and handling hardware/software setup and

Qualifications

• Authorized to work in the United States on a full-time basis.
• Visa sponsorship will not be provided for this position.
• Working knowledge of Windows desktop Operating Systems and Microsoft Office products.
• Experience in restaurant Point of Sale applications and/or working in a restaurant is a MUST.
• Familiarity with desktop and laptop hardware components.
• Strong technical, analytical, and problem-solving skills.
• Customer focus and dedication to customer satisfaction.
• Excellent communication skills, both written and verbal.
• Strong initiative, self-motivation, and ability to complete tasks on time.
• Ability to work well in a fast-paced, team environment.
• Attention to detail.
• Ability to work on-call to provide after-hours support.
• Willing to travel to client sites occasionally.
• Ability to cover a 24/7 operation shift.

Responsibilities

• Provide support to merchants on Restaurant Manager’s core Point of Sale product suite.
• Diagnose and resolve computer problems and requests from users in a timely manner.
• Accurately record requests into the help desk system.
• Install, configure, and troubleshoot hardware, including desktops, laptops, peripherals, network equipment, iOS (Apple) and Android devices.
• Install, configure, and troubleshoot software packages, including operating systems, desktop software and custom applications.

Skills

Windows OS

POS systems

Customer service

Communication

On-call

Travel readiness

Job description

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.

Job Summary

Perform assigned tasks related to the day to day activities of the support department. Provide support via phone, e-mail and Intranet as well as assist internal users with any IT needs such as configuring and deploying computers, mobile devices and applications.

Responsibilities

• Provide support to merchants on Restaurant Manager’s core Point of Sale product suite
• Diagnose and resolve computer problems and requests from users in a timely manner.
• Accurately record requests into the help desk system
• Install, configure, and troubleshoot hardware, including desktops, laptops, peripherals, network equipment, iOS (Apple) and Android devices.
• Install, configure, and troubleshoot software packages, including operating systems, desktop software and custom applications.

Qualifications

• Candidates for this position must be authorized to work in the United States on a full-time basis for any employer without restriction.
• Visa sponsorship will not be provided for this position.
• Working knowledge of Windows desktop Operating Systems and desktop software including Microsoft Office products
• Experience in restaurant Point of Sale applications and/or working in a restaurant is a MUST
• Familiarity of Desktop and Laptop hardware components
• Strong technical, analytical, and problem-solving skills
• Customer focus and dedication to customer satisfaction
• Excellent communication skills, both written and verbal
• Strong initiative, self-motivation, and ability to complete tasks on time
• Ability to work well in a fast-paced, team environment
• Attention to detail
• Ability to work as part of on-call rotation to provide after hour support
• Willing to travel to client sites occasionally
• Ability to work any assigned shift to cover a 24/7 operation.

Candidates selected for an interview will be required to complete an application and a background check document.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

WELCOME TO THE FUTURE OF COMMERCE

About Shift4 Shift4 (NYSE: FOUR) powers the experience economy, enabling businesses to deliver the moments that matter. Transforming how people shop, dine, stay, and play, Shift4’s commerce technology allows for a seamless experience at any scale. From your neighborhood restaurant to the world’s largest event venues, Shift4 handles billions of transactions annually for hundreds of thousands of businesses around the world. For more information, visit shift4.com.

About Global Blue

Global Blue by Shift4 is the industry leader in Tax Free Shopping solutions, simplifying the tax refund process for international travelers and driving revenue for retailers through a fully integrated commerce experience. As a business partner for the shopping journey, we seamlessly connect shoppers and brands worldwide, powering over 40 million transactions each year. For more information, please visit globalblue.com and shift4.com.

A Global Leader in Financial Technology

• 75+ Countries
• $300+ Billion Processed Annually
• 300,000+ Customers
• 1,200+ Technology Integrations
• 5+ Billion Annual Transactions
• 100+ Payment Methods

Shift4's experienced senior leadership team helps us push the boundaries of commerce innovation. Meet the Executive Team Shift4Cares We take corporate social responsibility seriously and strive to make a positive impact on the world around us. The Shift4 team is committed to making a difference in our local communities through volunteerism and other charitable contributions.

Join Our Team

Our people are our greatest asset, and we’re always looking for driven and innovative individuals to join our fast-growing team.