POS Support, Associate

724 Givex Mexico S.A. de C.V.

Center Valley (Lehigh County)

On-site

USD 42,000 - 64,000

Full time

5 days ago

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Job summary

Shift4 Dine POS Support Associate provides technical support for Shift4 Dine POS systems and credit card terminals. This role diagnoses, troubleshoots, and resolves customer issues via multiple channels while maintaining high standards of customer service.

Representatives collaborate with internal teams and contribute to terminal and system performance improvements and merchant satisfaction; 24/7 support is required in a fast-paced environment.

Qualifications

High school diploma or equivalent.
2+ years of technical support/troubleshooting experience.
Experience with credit card terminals, POS equipment, registers, touch screens, and scanners is a plus.
Excellent listening, written, and verbal communication skills.
Strong problem-solving skills with attention to detail.
Ability to handle multiple tasks simultaneously in a fast-paced call centre environment.
Ability to interact and coordinate with other departments.
Bilingual English/Spanish is a plus but not required.
Experience in banking or credit card processing preferred.
Familiarity with Microsoft Office Suite.

Responsibilities

Listen attentively to customer needs and concerns; demonstrate empathy while building rapport.
Identify and resolve terminal/POS system issues through logical troubleshooting.
Analyze call logs to identify trends and underlying problems.
Provide solutions by guiding merchants through corrective steps.
Research and resolve credit card terminal issues for merchants and external sales partners.
Receive and resolve inbound calls, emails, chats, tasks, and tickets.
Maintain cooperative and professional relationships with coworkers, supervisors, customers, and the public.
Complete projects under tight deadlines while managing competing priorities.
Demonstrate exemplary performance and attendance.
Be flexible in work hours to support 24/7 Call Center needs.
Perform other duties as assigned.

Skills

Technical support

Communication skills

Multitasking

Bilingual (English/Spanish)

Education

High school diploma or equivalent

Tools

Credit card terminals

POS equipment

Registers

Touch screens

Scanners

Microsoft Office

Job description

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.

Summary

The Shift4 Dine POS Support Associate provides technical support for Shift4 Dine POS systems and credit card terminals. This role diagnoses, troubleshoots, and resolves customer issues via multiple communication channels while maintaining high standards of customer service. Representatives collaborate with internal teams and contribute to terminal/system performance improvements and merchant satisfaction.

Responsibilities

Listen attentively to customer needs and concerns; demonstrate empathy while building rapport.
Identify and resolve terminal/POS system issues through logical troubleshooting.
Analyze call logs to identify trends and underlying problems.
Provide solutions by guiding merchants through corrective steps.
Research and resolve credit card terminal issues for merchants and external sales partners.
Receive and resolve inbound calls, emails, chats, tasks, and tickets.
Maintain cooperative and professional relationships with coworkers, supervisors, customers, and the public.
Complete projects under tight deadlines while managing competing priorities.
Demonstrate exemplary performance and attendance.
Be flexible in work hours to support 24/7 Call Center needs.
Perform other duties as assigned.

Qualifications

High school diploma or equivalent required.
2+ years of technical support/troubleshooting experience.
Experience with credit card terminals, POS equipment, registers, touch screens, and scanners is a plus.
Excellent listening, written, and verbal communication skills.
Strong problem-solving skills with attention to detail.
Ability to handle multiple tasks simultaneously in a fast-paced call centre environment.
Ability to interact and coordinate with other departments.
Adaptable to change and creative in problem-solving.
Proficient in relevant computer applications.
Bilingual (English/Spanish) is a plus but not required.
Experience in banking or credit card processing preferred.
Knowledge of customer service core principles and practices.
Familiarity with Microsoft Office Suite.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

WELCOME TO THE FUTURE OF COMMERCE

About Shift4 Shift4 (NYSE: FOUR) powers the experience economy, enabling businesses to deliver the moments that matter. Transforming how people shop, dine, stay, and play, Shift4’s commerce technology allows for a seamless experience at any scale. From your neighbourhood restaurant to the world’s largest event venues, Shift4 handles billions of transactions annually for hundreds of thousands of businesses around the world. For more information, visit shift4.com.

About Global Blue

Global Blue by Shift4 is the industry leader in Tax Free Shopping solutions, simplifying the tax refund process for international travellers and driving revenue for retailers through a fully integrated commerce experience. As a business partner for the shopping journey, we seamlessly connect shoppers and brands worldwide, powering over 40 million transactions each year. For more information, please visit globalblue.com and shift4.com.

A Global Leader in Financial Technology