Broadband Triage Engineer: DevOps, AWS & Wi‑Fi

Select Minds LLC; Lansing (MI); On-site; USD 83,000 - 131,000; Full time

Benefits offered by this job

Onsite

Competitive salary

Opportunity for advancement

Job summary

Select Minds LLC is seeking a Broadband Triage Engineer to support software quality, field issue resolution, root‑cause analysis, and operational efficiency across broadband devices and RDK‑based platforms.

The ideal candidate will have hands‑on experience with C/C++, Python, Linux, networking, packet capture analysis, AWS, and operational monitoring. Experience with multiple broadband technologies is highly relevant.

Qualifications

• Strong hands-on experience with C/C++ and Python.
• Proficient Linux skills and networking troubleshooting.
• Experience with packet capture analysis and log analysis tools.
• Familiar with AWS services and SQL queries for data analysis.
• Experience with Jira and Git/GitHub for issue tracking and version control.
• Broadband or access-network troubleshooting experience.

Responsibilities

• Monitor metrics and alerts to ensure timely, high-quality software releases across broadband devices.
• Respond quickly to critical field issues and identify root causes.
• Develop and implement mitigation strategies for production and field issues.
• Troubleshoot end-to-end across broadband devices and RDK components (Wi‑Fi/Mesh, DOCSIS, Fiber, LTE).
• Perform packet capture analysis during troubleshooting and RCAs.
• Design and enhance DevOps tools to improve system performance and efficiency.

Skills

C/C++

Python

Linux

Networking protocols

Packet capture analysis

Scripting: Bash/Go

AWS services (S3, Athena, QuickSight)

SQL

Jira

Git / GitHub

Broadband troubleshooting

Tools

Elastic Stack / ELK

Splunk

Grafana

Job description

Select Minds LLC is seeking a Broadband Triage Engineer to support software quality, field issue resolution, root‑cause analysis, and operational efficiency across broadband devices and RDK‑based platforms.

The ideal candidate will have hands‑on experience with C/C++, Python, Linux, networking, packet capture analysis, AWS, and operational monitoring. Experience with multiple broadband technologies is highly relevant.