Broadband Triage Engineer

Select Minds LLC; Lansing (MI); On-site; USD 83,000 - 131,000; Full time

Benefits offered by this job

Onsite

Competitive salary

Opportunity for advancement

Job summary

Select Minds LLC is seeking a Broadband Triage Engineer to support software quality, field issue resolution, root‑cause analysis, and operational efficiency across broadband devices and RDK‑based platforms.

The ideal candidate will have hands‑on experience with C/C++, Python, Linux, networking, packet capture analysis, AWS, and operational monitoring. Experience with multiple broadband technologies is highly relevant.

Qualifications

• Strong hands-on experience with C/C++ and Python.
• Proficient Linux skills and networking troubleshooting.
• Experience with packet capture analysis and log analysis tools.
• Familiar with AWS services and SQL queries for data analysis.
• Experience with Jira and Git/GitHub for issue tracking and version control.
• Broadband or access-network troubleshooting experience.

Responsibilities

• Monitor metrics and alerts to ensure timely, high-quality software releases across broadband devices.
• Respond quickly to critical field issues and identify root causes.
• Develop and implement mitigation strategies for production and field issues.
• Troubleshoot end-to-end across broadband devices and RDK components (Wi‑Fi/Mesh, DOCSIS, Fiber, LTE).
• Perform packet capture analysis during troubleshooting and RCAs.
• Design and enhance DevOps tools to improve system performance and efficiency.

Skills

C/C++

Python

Linux

Networking protocols

Packet capture analysis

Scripting: Bash/Go

AWS services (S3, Athena, QuickSight)

SQL

Jira

Git / GitHub

Broadband troubleshooting

Tools

Elastic Stack / ELK

Splunk

Grafana

Job description

Benefits:

• Onsite
• Competitive salary
• Opportunity for advancement

Broadband Triage Engineer

Location: Philadelphia, PA
Job Type: Contract / Long-Term Contract
Domain: Broadband | RDK | Wi‑Fi/Mesh | DOCSIS | Fiber | LTE | Linux | AWS | DevOps

We are seeking a Broadband Triage Engineer to support software quality, field issue resolution, root‑cause analysis, and operational efficiency across broadband devices and RDK‑based platforms.

The ideal candidate will have strong hands‑on experience with C/C++, Python, Linux, networking protocols, troubleshooting, packet capture analysis, AWS, and operational monitoring. Experience across broadband technologies such as Wi‑Fi/Mesh, DOCSIS, Fiber, LTE, or similar access network technologies is highly relevant.

Key Responsibilities

• Ensure timely and high-quality software releases across diverse broadband devices by proactively monitoring metrics and alerting systems.
• Respond promptly to critical field issues and identify root causes.
• Develop and implement effective mitigation strategies for production and field issues.
• Troubleshoot end-to-end issues across broadband devices and RDK broadband components, including:
  • Wi‑Fi / Mesh
  • DOCSIS
  • Fiber
  • LTE
  • Similar access network technologies
• Conduct source code reviews to identify root causes within individual components and the broader platform.
• Diagnose and resolve issues using Linux systems and networking protocols.
• Perform packet capture analysis during troubleshooting and root‑cause investigations.
• Design and enhance operational tools to improve system performance and efficiency.
• Architect DevOps solutions supporting broadband operations.
• Leverage AWS services including S3, Athena, and QuickSight to analyze data from millions of field devices.
• Deliver insights from field-device data to support operational decision‑making and improve efficiency.
• Develop and implement anomaly detection techniques and data‑driven solutions to proactively identify system issues.
• Perform global metric comparisons across different device models.

Required Qualifications

• Strong hands‑on experience with C/C++.
• Strong Python experience.
• Strong Linux experience.
• Experience with networking protocols and troubleshooting.
• Experience with packet capture analysis.
• Experience with log management and analysis tools, including:
  • Elastic Stack / ELK
  • Splunk
  • Grafana
• Proven expertise in at least one scripting language such as Bash, Python, or Go.
• Experience with AWS services such as S3, Athena, and/or QuickSight.
• Experience with SQL and/or Amazon Athena.
• Experience with Jira or other defect tracking tools.
• Experience with Git and GitHub.
• Experience troubleshooting broadband or access‑network technologies.

Leadership & Communication

• Experience serving in a Technical Lead or Senior Engineering role.
• Experience mentoring a small team of engineers.
• Ability to make sound technical decisions and communicate the rationale effectively to engineering stakeholders.

Preferred Background

Experience with one or more of the following broadband technologies is highly relevant:

• RDK Broadband
• Wi‑Fi / EasyMesh
• DOCSIS
• Fiber
• LTE
• Access Network Technologies