RDK-B Incident & Systems Engineer

Intellectt INC; Philadelphia (Philadelphia County); On-site; USD 120,000 - 180,000; Full time

Job summary

Intellectt INC is seeking an experienced RDK-B Triage Engineer to support software releases and troubleshoot complex issues across broadband devices and RDK-B components. The role requires strong expertise in RDK-B, Linux, networking, C/C++, and Python, with focus on production issue triage.

Location is Philadelphia, PA. The candidate will monitor release metrics, investigate field issues, perform root-cause analysis, and collaborate with engineering to drive mitigations and better release

Qualifications

• Experience with RDK-B and broadband device troubleshooting.
• Experience with WiFi/Mesh, DOCSIS, Fiber, LTE networks.
• Strong C/C++ and Python programming skills.
• Linux and networking troubleshooting experience.
• Experience with log management tools such as ELK Stack, Splunk, or Grafana.
• Proficiency in scripting languages such as Python, Bash, or Go.
• Experience with Git and GitHub for source control; Jira for defect tracking.
• Knowledge of SQL and data query tools.
• Experience with large-scale device data and operational metrics.
• Ability to perform root cause analysis and resolve complex production issues.
• Experience in a Technical Lead, Senior Engineer, or mentoring capacity.
• Strong analytical, problem-solving, and communication skills.

Responsibilities

• Monitor release metrics and alerting systems for timely, high-quality releases.
• Investigate critical field issues, perform root cause analysis, and mitigate.
• Troubleshoot end-to-end across RDK-B components (WiFi/Mesh, DOCSIS, Fiber, LTE).
• Perform source code reviews to identify issues in platform components.
• Diagnose issues using Linux, networking protocols, and packet capture.
• Analyze logs and metrics to identify trends and system issues.
• Develop and enhance operational tools and DevOps solutions.
• Leverage cloud analytics to analyze large-scale field device data.
• Develop anomaly detection and data-driven solutions.
• Collaborate with engineering teams to guide technical decisions.

Skills

RDK-B

Broadband tech

C/C++

Python

Linux

Networking

Root cause analysis

Communication

Mentoring

Analytical thinking

Tools

Git

GitHub

JIRA

ELK Stack

Splunk

Grafana

Packet capture

Go

Bash

SQL

Job description

Intellectt INC is seeking an experienced RDK-B Triage Engineer to support software releases and troubleshoot complex issues across broadband devices and RDK-B components. The role requires strong expertise in RDK-B, Linux, networking, C/C++, and Python, with focus on production issue triage.

Location is Philadelphia, PA. The candidate will monitor release metrics, investigate field issues, perform root-cause analysis, and collaborate with engineering to drive mitigations and better release