RDK Release & Triage Engineer

Comcast; Philadelphia (Philadelphia County); On-site; USD 110,000 - 150,000; Full time

Job summary

Comcast's RDK Post Release operations team supports the RDK software that runs on millions of devices. We are responsible for reliability and health of deployments across customer devices, identifying field issues and driving resolutions.

If you enjoy solving real-world problems through data analysis, debugging, and collaboration, this role offers opportunities to work across engineering, operations, and vendor teams.

Qualifications

• Experience in software engineering, systems debugging, or technical support with a strong problem-solving mindset.
• Experience with Linux and at least one programming language (C, C++, Python, or similar).
• Comfort working with networking concepts (WiFi, broadband, or video technologies a plus, but not required).
• Exposure to data analysis or monitoring tools (Elastic, Splunk, Datadog, or similar).
• Understanding of software development practices, version control, and Agile methodologies.
• Strong communication skills and the ability to work well with cross-functional teams.

Responsibilities

• Investigate customer-impacting field issues, identify root cause, and guide development teams toward the right fix.
• Use strong problem-solving and debugging skills to isolate faults and resolve issues quickly.
• Monitor business intelligence and telemetry dashboards to catch emerging customer issues early and act on them.
• Collaborate closely with internal engineering teams and external partners, communicating findings clearly.
• Contribute to and follow Agile development practices.
• Stay current with new tools, technologies, and best practices across development, data analysis, cloud platforms, and monitoring.
• Help scope requirements and contribute ideas to improve triage tooling and workflows.
• Support and mentor teammates, sharing knowledge and best practices as you grow.

Job description

Comcast's RDK Post Release operations team supports the RDK software that runs on millions of devices. We are responsible for reliability and health of deployments across customer devices, identifying field issues and driving resolutions.

If you enjoy solving real-world problems through data analysis, debugging, and collaboration, this role offers opportunities to work across engineering, operations, and vendor teams.