RDC Workshop Supervisor

RPMGlobal; Allentown (Lehigh County); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

401(k) Plan

Paid vacation

Health insurance

Employee assistance program

Life insurance

Job summary

BSH Home Appliances Corporation in Allentown, PA, seeks a Field Service Refurbishment/SDA Workshop Supervisor to oversee day-to-day operations of RDC and CP Workshop teams. You will manage refurbishment, repair, quality, safety, and compliance across workshop and warehouse repair operations.

The role requires leadership, technical oversight, and the development of staff, ensuring efficient processing, cost control, and high-quality outputs for major and small domestic appliances.

Qualifications

• Two-year college degree or equivalent required.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint).
• Experience with repair, testing or inspection processes (MDA/SDA preferred).
• Strong leadership and people-management capabilities.

Responsibilities

• Supervise workshop technicians and RDC warehouse processors in refurbishment/repair processes for major and small domestic appliances.
• Conduct performance reviews and development plans for RDC/SDA staff.
• Audit entries and dispositions for accuracy and compliance.
• Promote productivity, monitor backlogs, and track KPIs across RDC/Workshop operations.
• Coordinate workflow across regional centers and SDA workshops to ensure timely turnaround.
• Deliver ongoing technical training and repair procedures as directed.

Skills

Microsoft Office

Aimsco

Hand tools

Testing equipment

Education

Two-Year College

Tools

Aimsco

Job description

BSH Home Appliances Corporation – Top Employer US 2024

Tomorrow is our home.

At BSH, People Matter. Bring your unique skills, capabilities, and experiences to our dynamic teams where your contributions will drive our innovation culture. We strive to be a workplace that values people and supports opportunities for continuous professional and personal growth. As a leading manufacturer of home appliance brands Bosch, Gaggenau, and Thermador, we prioritize having a consumer centric mindset and creating positive experiences for the consumer throughout all interactions with our products and services. Join us now and give your career a home. You Belong Here.

Your responsibilities

The Field Service Refurbishment/SDA Workshop Supervisor is responsible for the day-to-day supervision and performance of BSH RDC and Consumer Product (CP) Workshop teams. This role ensures efficient processing of product returns, rework, inspections, refurbishment, and repair of Major Domestic Appliances (MDA) and Small Domestic Appliances (SDA). The Supervisor maintains quality, safety, compliance, and operational execution across both workshop and warehouse repair operations. The position combines operational leadership, technical oversight and team development. Ensuring efficient processing, cost control, and high quality output across all appliance categories retailed by the organization.

• Supervise workshop technicians and RDC warehouse processors in relation to end-to-end refurbishment/repair processes for major/small domestic appliances (e.g., refrigerators, washing machines, dishwashers, ovens, tabletop single serve coffee products, vacuum cleaners, Vacuums, Kettles, Toasters, irons, etc.)
• Complete performance reviews and development plans for RDC and SDA workshop employees
• Point of contact for all internal and external audits at the RDCs/Workshops
• Promote and monitor daily productivity, backlog levels, output and KPI's among all RDC/Workshop processors
• Manage workflow across regional distribution centers and SDA workshops to ensure timely turnaround.
• Audit Aimsco entries, warehouse/workshop Spice RSOs/WSOs and associated dispositions for accuracy and compliance.
• Ensure team adherence to company policies, processes, and standards and administer written correction action(s) as needed.
• Encourage and model effective communication skills with internal and external stakeholders and collaborate with logistics to ensure flow of product to RDCs.
• Plan, coordinate, and deliver ongoing technical training and repair procedures for workshop and warehouse processors as directed by the Regional Field Service Manager.
• Support continuous improvement initiatives and operational enhancements.
• Conduct monthly safety training, ensuring compliance with BSH health and safety requirements and promote/enforce proper use of Safety and PPE across all teams.
• Ensure job documentation, systems, and procedures are accurate, complete, and consistently followed and drive continuous improvement in each of these areas.
• Carry out repairs and product dispositions at RDC and workshop locations as needed.
• Validate repackaging procedures for “return to A-stock,” ensuring quality and proper contents.
• Work collaboratively with warehouse staff and logistic management to resolve process issues and concerns.
• Ensure best practices are applied across warehouse returns, workshop refurbishment, and repair processes.
• Perform all additional duties consistent with training and experience as assigned.

Your profile

• Two-Year College Required
• 5-7 Years of Experience (Warehouse and Technical Appliance Experience) – Required
• 0-2 Years of Experience (People Management Experience) – Required
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and Aimsco is preferred.
• Competence using hand/small power tools and electrical/gas/electronic testing equipment.
• Functional basic math skills.
• Experience with repair, testing, or inspection processes (MDA/SDA preferred).
• Strong team-building skills and leadership presence preferred.
• Excellent verbal and written communication skills.
• Ability to maintain confidentiality of sensitive information.
• Ability to manage diverse personalities and work styles.
• Must live within two hours of a major airport.
• Must reside within assigned territory/region.
• Ability to travel for multiple days or weeks when required.
• Familiarity with general office equipment (computer, copier, fax, etc.).
• Quality assurance and attention to detail

The pay range posted for this position is based on the location noted in the posting title. Exact compensation offered may vary based onyourspecific skillset and work location. If the position is bonus or incentive eligible then the payments range from 0% to 200% of target with details laid out within the plan document.

Benefits offered include the following:

• Medical, dental, vision, life insurance, short and long term disability benefits, employee assistance program (EAP), Healthcare and Dependent Care Flexible Spending Accounts (FSA), and Health Savings Account (HSA) participation starting on the first day of the calendar month following date of hire.
• Wellness Plan that allows participating employees to earn lower medical care premiums.
• 401(k) Retirement Plan starting on the first day of the calendar month following 30 days of service. The plan provides a fully vested 100% employer match on the first 4% of compensation contributed and also includes an annual employer-funded profit sharing contribution dependent on company profitability.
• Two weeks of paid vacation for all non-temporary status new hires below Director level positions. Vacation entitlement increases based on years of service with BSH.
• Unlimited paid vacation for all Director and above level positions.
• The greater of (a) 40 hours of paid sick leave or (b) state or local minimum requirements for paid leave (Non-Production Line).
• 40 hours of paid personal leave (Production Line).
• 12 days of paid holidays per year (max 8 hours paid per day).
• Adoption Reimbursement Program, Perks at Work, and BSH Employee Purchase Program.
• BSH provides ongoing product training, uniforms, computer tablet, cell phone and a company vehicle for eligible positions.

BSH is an equal opportunity employer and does not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, military service, or any other protected class. By including everyone and ensuring equal opportunities, BSH unleashes its full potential - EOE / AA Employer.

This position is eligible for the Employee Referral Bonus program.