Assoc Install & Service Tech

RPMGlobal; Austin (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) Retirement Plan

Paid vacation and sick leave

Employee assistance program

Job summary

A leading home appliances manufacturer in Austin, TX is seeking an Associate Install & Service Tech. The role involves repairing and installing appliances in customer homes, assisting technicians, and maintaining accurate records. Candidates should have 0-2 years of appliance service experience, strong customer relations skills, and basic mechanical aptitude. This position offers competitive compensation, a full range of benefits, and a supportive work environment. Be part of a team that values diversity and inclusion.

Qualifications

• 0-2 Years Appliance Service Technician experience required.
• Self-disciplined and motivated.
• Ability to assist in repairs effectively while applying safe practices on the job.
• Able to complete multiple repairs/installations daily.
• Competent in basic computer operation, email, etc.
• Ability to explain actions taken to customers in an understandable and logical manner.
• Excellent verbal and written communication skills.
• Self-disciplined and motivated.
• Effective organization and time management skills.
• Ability to assist in repairs effectively while applying safe practices on the job.
• Excellent Mechanical aptitude.
• Ability to complete multiple repairs/installations daily.
• Ability to work with minimal supervision.
• Competent in basic computer operation, email, etc.
• Basic hand tools

Responsibilities

• Repair appliances in consumers’ homes and other places of business.
• Assist Field Service Technicians in the repair and maintenance of appliances.
• Provide updates on repair status and challenges encountered.
• Assist in the installation of assigned major appliances.
• Maintain accurate records of completed repairs and necessary documentation.
• Take responsibility for maintaining a clean and operational vehicle.

Skills

Excellent customer relations skills

Functional basic math skills

Excellent verbal and written communication skills

Excellent Mechanical aptitude

Basic hand tools

Self-discipline

Ability to explain actions

Education

Two Year College Technical Trade school preferred

Tools

Basic hand tools

Job description

Overview

BSH Home Appliances Corporation – Top Employer US 2024

Tomorrow is our home.

At BSH, People Matter. Bring your unique skills, capabilities, and experiences to our dynamic teams where your contributions will drive our innovation culture. We strive to be a workplace that values people and supports opportunities for continuous professional and personal growth. As a leading manufacturer of home appliance brands Bosch, Gaggenau, and Thermador, we prioritize having a consumer centric mindset and creating positive experiences for the consumer throughout all interactions with our products and services. Join us now and give your career a home. You Belong Here.

Associate Install & Service Tech

Austin, TX/Full-time

Responsibilities

• The Junior Service Engineer repairs appliances in consumers’ homes and other places of business.
• Assist Field Service Technicians in the repair and maintenance of BSH major appliances. This includes troubleshooting issues, replacing faulty parts, and ensuring that repairs are completed accurately and efficiently.
• Under direct supervision of the Field Service Technician, send progress updates to other technicians, supervisors, and customer service teams throughout the day. Provide updates on repair status, any challenges encountered, and estimated completion times.
• Assist in the installation of all assigned BSH major appliances as directed by management. This may involve helping Field Service Technician set up new appliances, connecting electrical and plumbing components, and ensuring proper functionality.
• Perform various administrative duties, including updating work orders on a daily basis, documenting completed repairs, and submitting necessary paperwork promptly. Maintain accurate records of completed repairs and ensure all necessary documentation is properly filed.
• Take responsibility for maintaining a clean and operational vehicle.

Your profile

• 0-2 Years Appliance Service Technician experience required
• 0-2 Years Customer Service Role experience required
• Two Year College Technical Trade school preferred
• Excellent customer relations skills
• Functional basic math skills
• Ability to explain actions taken to customers in an understandable and logical manner
• Excellent verbal and written communication skills
• Self-disciplined and motivated
• Effective organization and time management skills
• Ability to assist in repairs effectively while applying safe practices on the job
• Excellent Mechanical aptitude
• Ability to complete multiple repairs/installations daily
• Ability to work with minimal supervision
• Competent in basic computer operation, email, etc.
• Basic hand tools

Compensation and Benefits

The pay range posted for this position is based on the location noted in the posting title. Exact compensation offered may vary based on your specific skillset and work location. If the position is bonus or incentive eligible then the payments range from 0% to 200% of target with details laid out within the plan document.

• Medical, dental, vision, life insurance, short and long term disability benefits, employee assistance program (EAP), Healthcare and Dependent Care Flexible Spending Accounts (FSA), and Health Savings Account (HSA) participation starting on the first day of the calendar month following date of hire.
• Wellness Plan that allows participating employees to earn lower medical care premiums.
• 401(k) Retirement Plan starting on the first day of the calendar month following 30 days of service. The plan provides a fully vested 100% employer match on the first 4% of compensation contributed and also includes an annual employer-funded profit sharing contribution dependent on company profitability.
• Two weeks of paid vacation for all non-temporary status new hires below Director level positions. Vacation entitlement increases based on years of service with BSH.
• Unlimited paid vacation for all Director and above level positions.
• The greater of (a) 40 hours of paid sick leave or (b) state or local minimum requirements for paid leave (Non-Production Line).
• 40 hours of paid personal leave (Production Line).
• 12 days of paid holidays per year (max 8 hours paid per day).
• Adoption Reimbursement Program, Perks at Work, and BSH Employee Purchase Program.
• BSH provides ongoing product training, uniforms, computer tablet, cell phone and a company vehicle for eligible positions.

At BSH we appreciate everyone's uniqueness and value diversity as key for our business success. By including everyone and ensuring equal opportunities we unleash our full potential - EOE / AA Employer.

This position is eligible for the Employee Referral Bonus program.