RCS Senior Specialist - Evenings

Indiana University Health; Indianapolis (IN); Hybrid; USD 52,000 - 66,000; Full time

Job summary

Indiana University Health is seeking a RCS Senior Specialist to support the Switchboard team in a hybrid remote/on-site role in Indianapolis. The position offers a remote schedule with required on-site trainings, meetings, and events as needed.

The role covers on-call management, real-time operational support, and coordination of workflows to ensure seamless 24/7 call handling. Strong communication, attention to detail, and teamwork are essential.

Qualifications

• Experience with healthcare, call center, or switchboard operations preferred.
• Strong communication and problem-solving abilities.
• Ability to prioritize tasks and meet objectives.
• Understanding of medical record requirements and policies.
• Ability to collaborate with peers and leadership teams.

Responsibilities

• Provide exceptional customer service and efficient call handling for the Switchboard team.
• Coordinate workflows and support on-call management to maintain 24/7 operations.
• Assist with training and quality monitoring to uphold service standards.
• Communicate across the organization with strong written and verbal skills.

Skills

Customer service

Multitasking

Attention to detail

Healthcare call center

Team collaboration

Job description

Overview

Opportunity for remote schedule. Must be able to attend onsite trainings, meetings, and events as needed.

Mon-Fri from 3:30p-11p with rotating weekends, 40hrs a week The RCS Senior Specialist serves as a key operational support resource for the Switchboard team, providing exceptional customer service while ensuring efficient call handling, on-call management, and communication across the organization. This role assists with training, quality monitoring, workflow coordination, and real-time operational support to help maintain seamless 24/7 operations. The ideal candidate demonstrates strong communication skills, attention to detail, problem-solving abilities, and a commitment to teamwork and service excellence.

Overview Opportunity for remote schedule. Must be able to attend onsite trainings, meetings, and events as needed. Mon-Fri from 3:30p-11p with rotating weekends, 40hrs a week The RCS Senior Specialist serves as a key operational support resource for the Switchboard team, providing exceptional customer service while ensuring efficient call handling, on-call management, and communication across the organization. This role assists with training, quality monitoring, workflow coordination, and real-time operational support to help maintain seamless 24/7 operations. The ideal candidate demonstrates strong communication skills, attention to detail, problem-solving abilities, and a commitment to teamwork and service excellence.

Key Qualifications:

• Strong customer service and communication skills
• Ability to multitask in a fast-paced environment
• Attention to detail and problem-solving skills
• Experience with healthcare, call center, or switchboard operations preferred
• Ability to collaborate effectively with peers and leadership teams

Requires understanding of medical record requirements, regulations and policies.

• Requires a high level of interpersonal, problem solving, and analytic skills.
• Requires effective written and verbal communication skills in both individual and group settings.
• Requires ability to prioritize and process multiple tasks at once.
• Requires the ability to meet objectives and standards.
• Requires knowledge of personal computers using various types of word processing and database software.
• Five years of Revenue Cycle experience preferred.

We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.