RCS Senior Associate - University Hospital

Indiana University Health; Indianapolis (IN); On-site; USD 42,000 - 62,000; Full time

Job summary

Indiana University Health is seeking a Full-time Revenue Cycle System Services specialist to deliver customer-facing services onsite at University Hospital. The position runs Mon-Fri, 11:00 a.m.

to 7:30 p.m., supporting patient access and financial clearance. Key duties include screening patients for federally funded programs, registration, insurance verification, prior-authorization, financial counseling, and cashiering, with strict adherence to productivity and quality standards.

Qualifications

• Customer service experience in a hospital setting.
• Experience with Medicaid and hospital registration.
• Indiana Navigator license required for ISC role.

Responsibilities

• Screen uninsured and underinsured patients for federally funded programs.
• Assist with patient registration and financial clearance.
• Provide insurance verification and prior-authorization support.
• Offer financial counseling/individual solutions and cashiering.
• Maintain high productivity and quality standards.

Skills

Customer service

Registration

Insurance verification

Prior-authorization

Financial counseling

Cashiering

Interpersonal skills

Verbal communication

Teamwork

Job description

Full-time Mon-Fri from 11a-7:30p. This position is responsible for the delivery of customer facing services within Revenue Cycle System Services. Responsibilities may include, but are not limited to, scheduling, registration, insurance verification, prior-authorization, financial counseling/individual solutions, cashiering, release of information and customer service. Position adheres to departmental productivity, quality, and service standards in support of operational goals. Position is assigned higher complexity tasks than those expected from RCS-Associate and incumbents are held to higher productivity and quality standards.

Overview

Onsite at University Hospital

Full-time Mon-Fri from 11a-7:30p.

This position is responsible for the delivery of customer facing services within Revenue Cycle System Services. Responsibilities may include, but are not limited to, scheduling, registration, insurance verification, prior-authorization, financial counseling/individual solutions, cashiering, release of information and customer service. Position adheres to departmental productivity, quality, and service standards in support of operational goals. Position is assigned higher complexity tasks than those expected from RCS-Associate and incumbents are held to higher productivity and quality standards.

Key Responsibilities

Screening un-insured and under-insured patients for federally funded programs.

Requirements

Customer service, Medicaid experience, and registration/hospital experience.

For those serving as the Individual Solutions Coordinator (ISC), a current Indiana State Navigator's license is required.

• At least one year of experience in hospital or physician Revenue Cycle strongly preferred.
• Requires working knowledge of patient registration and financial clearance.
• Requires a high level of interpersonal and problem solving skills.
• Requires effective written and verbal communication skills.
• Requires the ability to work within a team and maintain collaborative relationships.
• Requires the ability to take initiative and meet objectives.

We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.