Senior RCS Operations & Training Specialist

IU Health; Indianapolis (IN); Remote; USD 42,000 - 64,000; Full time

Job summary

IU Health is seeking a Remote Revenue Cycle Support Specialist to join our team. The role focuses on delivering exceptional customer service, efficient call handling, and on-call support to maintain 24/7 operations.

The position requires attention to detail, strong communication, and teamwork, with occasional onsite trainings and events. The Senior Specialist will assist with training, quality monitoring, workflow coordination, and real-time operational support to ensure seamless service

Qualifications

• Strong customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Attention to detail and problem-solving skills.
• Experience with healthcare, call center, or switchboard operations preferred.
• Ability to collaborate effectively with peers and leadership teams.

Responsibilities

• Provide exceptional customer service and efficient call handling.
• Support on-call management and real-time operational coordination.
• Assist with training, quality monitoring, and workflow coordination.
• Support 24/7 operations and attend onsite trainings, meetings, and events as needed.

Skills

Customer service

Multitasking

Attention to detail

Healthcare knowledge

Team collaboration

Job description

IU Health is seeking a Remote Revenue Cycle Support Specialist to join our team. The role focuses on delivering exceptional customer service, efficient call handling, and on-call support to maintain 24/7 operations.

The position requires attention to detail, strong communication, and teamwork, with occasional onsite trainings and events. The Senior Specialist will assist with training, quality monitoring, workflow coordination, and real-time operational support to ensure seamless service